JOANA BART- PLANGE
Accra
Summary
I am an experienced professional with a diverse background in administrative support, customer service, sales, and cleaning. With a proven track record as a Personal Assistant, Customer Service Executive, Sales Agent, and Cleaner, I possess strong organizational, communication, and multitasking skills. I am adept at managing office operations, providing exceptional customer service, achieving sales targets, and maintaining cleanliness standards. I am now seeking a new role where I can leverage my versatile skill set to contribute effectively.
Overview
12
12
years of professional experience
Work History
Personal Assistant /Office Administrator
Transmed Ghana Limited
03.2017 - 04.2021
- Arranged travel visas and accommodation
- Organized meetings and appointments
- Devised and maintained office systems, including data management and filing
- Controlled access to the Manager/Executive
- Liaised with clients, suppliers, and other staff
- Provided documents, briefing papers, reports, and presentations
- Organized and maintained diaries and made appointments
- Screened phone calls, inquiries, and requests
- Managed clerical or other administrative staff
- Procurement of office equipment, stationery, etc.
Customer Service Executive
Hull Blyth Ghana
09.2013 - 11.2016
- Answered referring inquiries
- Directed visitors to their destinations
- Sorted and handled emails, answered incoming calls on multi-line telephones
- Accepted and processed documents for refunds
- Tracked vessels and gave out container information
Sales Agent
Black Star TV, Ghana
03.2010 - 04.2011
- Reached sales targets
- Followed up on new and old clients
- Collaborated with the business development manager to draw up a business strategy
- Administered other duties assigned by the Manager
- Submitted weekly and monthly reports
Cleaner
Bank Of Africa, Ghana
12.2008 - 08.2010
- Disinfected and cleaned toilets and wash basins, replenished supplies including toilet paper and soaps
- Swept, mopped, and vacuumed floors
- Dusted, polished, and wiped furniture or walls, and removed marks from glass
- Emptied waste bins and recycling, and took to designated areas
- Ensured the staff kitchen was kept clean, including loading and unloading the dishwasher
- Cleaned any spillages
- Handled chemicals and cleaning agents safely and kept them locked away
- Reported any maintenance problems or low supply issues to management
- Performed any other appropriate duties as required by the manager
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Education
Diploma - Customer Service And Ticketing
Global Institute of Aviation
Accra-Ghana03.2013
Certificate - Microsoft Certification(Word, Excel,andPowerPoint)
Intercom Programming And Manufacturing Company
Accra -Ghana01.2011
Certificate - Housekeeping Tasks And Procedures
Alison
03.2024
West African Senior School Certificate Examination - Evaluated By WES As Equivalent To A Canadian High
ODA Senior High School
Akim Od-Ghana05.2008
Skills
- Honesty
- Dependability
- Strong organizational and administrative skills
- Client Focus
- Punctuality
- Ability to manage multiple tasks and priorities effectively
- Reliability
- Patience
- Team Player
- Organized
Timeline
Personal Assistant /Office Administrator
Transmed Ghana Limited
03.2017 - 04.2021
Customer Service Executive
Hull Blyth Ghana
09.2013 - 11.2016
Sales Agent
Black Star TV, Ghana
03.2010 - 04.2011
Cleaner
Bank Of Africa, Ghana
12.2008 - 08.2010
Diploma - Customer Service And Ticketing
Global Institute of Aviation
Certificate - Microsoft Certification(Word, Excel,andPowerPoint)
Intercom Programming And Manufacturing Company
Certificate - Housekeeping Tasks And Procedures
Alison
West African Senior School Certificate Examination - Evaluated By WES As Equivalent To A Canadian High
ODA Senior High School
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