JOANA ANNO-FIREMPONG

• Set up and updated Excel spreadsheets to track financial data.
• · Experience with PERSOL's Enterprise Relational Database Management System (ERDMS) for Downstream Petroleum Operations.
• Input financial data and produced reports using [Software].
• Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
• Assessed data and information to verify entry, calculation, and billing code accuracy.
• Reported financial data and updated financial records in ledgers and journals.
• Assisted in the preparation of monthly financial statements to provide insight into company performance.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Enhanced financial accuracy, maintaining detailed records of all transactions and bank deposits.
• Improved invoice processing times with the utilization of accounting software for accurate data entry.

• Completed multiple tasks simultaneously to optimize project completion.
• Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
• Enhanced team communication by organizing and maintaining accurate documentation of meeting notes, action items, and followups.
• · Assisted in managing and administering African Elections Project, Oil & Gas and PenPlusBytes online platforms.
• Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
• Contributed to successful project outcomes by providing comprehensive administrative support to the team.
• Researched and analyzed data to support project-related decisions.

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• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.