JOANA ANASABONU ABUGRE
Accra
Summary
Detail-oriented Data Analyst with strong analytical thinking and effective communication skills. Experienced in developing dashboards, conducting financial analyses, and collaborating across teams to optimize business performance and support data-driven decision-making. Results-oriented Email Specialist with expertise in data analysis and visualization. Proven ability to enhance email performance through targeted campaigns and strategic data integration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Email Specialist & Business Data Analyst
Steaman Group Limted
Accra
04.2024 - Current
- Developed targeted email campaigns to engage diverse customer segments.
- Analyzed email performance metrics to enhance future communications.
- Managed email subscriber lists to ensure accurate segmentation and targeting.
- Coordinated with marketing teams to align email strategies with overall objectives.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Evaluated customer feedback surveys to pinpoint service improvement areas.
Medical Billing and Coding Officer/Contract Manage
Steaman Group Limted
Accra
10.2022 - 03.2024
- Analyzed and verified CPT, HCPCS, and ICD-10 codes to enhance claim accuracy and reduce rejections.
- Ensured compliance with payer submission timelines by auditing and tracking data completeness to minimize claim delays.
- Managed risk assessments and negotiated contracts for healthcare service agreements to align terms with organizational standards.
- Leveraged analytical skills to support data-driven business recommendations during contract planning and execution.
Business Operations Manager (National Service Per)
Steaman Group Limted
Accra
09.2021 - 09.2022
- Conducted product research and developed content for e-commerce platforms to enhance user engagement and sales.
- Audited cinema ticketing reports to ensure accuracy and consistency between automated and manual data sources.
- Supported executive operations by streamlining data-driven scheduling and planning processes.
Cinema Ticketing Operator (Intern)
Steaman Group Limted
Accra
06.2019 - 09.2021
- Analyzed ticket sales data to identify trends and recommend optimizations for ticketing systems.
- Investigated discrepancies in ticketing data and implemented resolutions to improve data accuracy and reliability.
- Conducted regular audits to maintain data integrity across reporting platforms.
- Monitored and evaluated sales reports, ensuring consistent cinema operations and accurate financial reporting.
Education
Bachelor of Arts - Finance And Information Studies
University of Ghana
Accra, Ghana11-2021
Skills
- Data Analysis
- Financial analysis
- Data visualization
- Power BI
- Excel reporting
- Advanced Excel
- Pivot tables
- SQL programming
- KPI tracking
- Budgeting and ROI
- Forecasting and planning
- Data warehousing
- Data integration
- Business intelligence
- Business process improvement
- Analytical thinking
- Problem solving
- Attention to detail
Certification
Data Analytics with Professional Development Skills for the Digital Age
Timeline
Email Specialist & Business Data Analyst
Steaman Group Limted
04.2024 - Current
Medical Billing and Coding Officer/Contract Manage
Steaman Group Limted
10.2022 - 03.2024
Business Operations Manager (National Service Per)
Steaman Group Limted
09.2021 - 09.2022
Cinema Ticketing Operator (Intern)
Steaman Group Limted
06.2019 - 09.2021
Bachelor of Arts - Finance And Information Studies
University of Ghana