Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Reference
Timeline
Generic
Jessica Abena Amuzu

Jessica Abena Amuzu

Accra

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Receptionist

Royal Cosy Hills
08.2023 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.

Customer Service Representative

Fair Trade Outsourcing Ghana
05.2022 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Fuel Attendant

Ghana Oil Company
07.2021 - 01.2022
  • Maintained clean and orderly work station.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Built trustful relationships with customers to encourage return visits.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.

Cashier and Secretary

Guinness Ghana (Kweku Swanzy Enterprise)
01.2019 - 02.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Addressed customer needs and made product recommendations to increase sales.

Receptionist

Axim Beach Resort
08.2018 - 01.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.

Intenship

Tap Portugal Airline
10.2016 - 12.2016
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Bar Attendant

The Looks Spot And Restaurant
06.2014 - 07.2016
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Acknowledged guests even when busy and anticipated and responded to guest needs.

Education

Diploma - Passenger Handling

International Travel And Tour Institute
Accra, Ghana
09.2016

Diploma - Ticketing And Reservation

International Travel And Tour Institute
Accra, Ghana
09.2016

WASSCE Certificate - Visual Arts

Ghana National College
Accra, Ghana
09.2013

Skills

  • Appointment Scheduling
  • Data Entry
  • Complaint Resolution
  • Customer Support
  • Administrative Support

Languages

English
Upper intermediate (B2)

Hobbies

  • Writing
  • Reading
  • Sports

Reference

  • Madam Roseline, Tap Portugal Airline, , +233244635668
  • Mr John Kofi Amuzu, The Looks Spot and Restaurant, +233244284447
  • Mr. Delali, Guinness Ghana Limited, +233244797658
  • Mr. Jonathan, Fair Trade Outsourcing Ghana, +23320524 7970
  • Mr. Christian Kobina Ntsin, Axim Beach Resort, +233234919193 or +233248812222
  • Madam Honeygift, Royal Cosy Hills, +233247157675

Timeline

Receptionist

Royal Cosy Hills
08.2023 - 12.2023

Customer Service Representative

Fair Trade Outsourcing Ghana
05.2022 - 06.2023

Fuel Attendant

Ghana Oil Company
07.2021 - 01.2022

Cashier and Secretary

Guinness Ghana (Kweku Swanzy Enterprise)
01.2019 - 02.2020

Receptionist

Axim Beach Resort
08.2018 - 01.2019

Intenship

Tap Portugal Airline
10.2016 - 12.2016

Bar Attendant

The Looks Spot And Restaurant
06.2014 - 07.2016

Diploma - Passenger Handling

International Travel And Tour Institute

Diploma - Ticketing And Reservation

International Travel And Tour Institute

WASSCE Certificate - Visual Arts

Ghana National College

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Jessica Abena Amuzu