Jessica Shipah
Tema
Summary
Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salesperson
Accra City Hotel
Accra
07.2025 - Current
- Developed customer relationships through personalized service and attentive listening.
- Negotiated pricing and terms with clients to close sales effectively and efficiently.
- Utilized social media to engage customers and promote new offerings regularly.
- Handled customer inquiries promptly, ensuring satisfaction and addressing concerns immediately.
- Organized promotional events to enhance brand visibility and attract new clientele.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Assisted customers in selecting appropriate products or services for their needs.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Gathered data on competitors' pricing, products, and promotional activities.
- Negotiated deals and handled complaints or objections.
- Set up meetings with potential clients and listened to their wishes and concerns.
National service person-Guest Relations
Accra City Hotel
Accra
02.2025 - Current
- Assisted guests with inquiries and provided exceptional customer service support.
- Coordinated guest experiences and ensured satisfaction throughout their stay.
- Resolved guest complaints promptly, ensuring a positive experience for all visitors.
- Supported front desk operations by answering phones and managing information flow.
- Coordinated with internal departments to handle wide range of guest needs.
- Assisted in the preparation of materials for guest relations events.
- Answered incoming calls from customers regarding various issues related to services or products offered by the company.
- Managed multiple tasks simultaneously while maintaining composure under pressure situations.
- Attended trade shows representing the company's products or services.
- Drafted correspondence to respond to customer complaints.
- Monitored online reviews posted by customers about their experiences at the hotel.
- Provided support to other departments, such as front desk operations, when needed.
- Assisted in creating marketing campaigns aimed at increasing brand awareness among potential customers.
- Participated in weekly meetings with the Guest Relations team to discuss current initiatives and future plans.
- Developed strategies to increase customer loyalty and engagement.
- Managed social media accounts associated with the Guest Relations department.
- Organized and maintained a database of existing customers and contacts.
- Conducted research on potential promotional activities to improve customer service.
- Resolved any conflicts between guests that may arise during their stay at the hotel.
- Created monthly reports to track customer satisfaction levels.
- Greeted guests and provided assistance with their inquiries.
- Maintained accurate records of all guest interactions, including feedback and suggestions received from customers.
- Greeted walk-in and phone guests, determining interests and needs.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Input and confirmed reservations for guests.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
National service person-Event Management
Accra City Hotel
Accra
01.2025 - Current
- Monitored progress on existing projects, providing updates when necessary.
- Supported event setup and breakdown to maintain venue standards.
- Communicated with clients to understand their event requirements clearly.
- Evaluated event feedback to enhance future planning processes.
- Maintained constant contact and communication with conference participants, volunteers and attendees via email and phone correspondence prior to event.
National service person-Front Desk Receptionist
Accra City Hotel
Accra
12.2024 - Current
- Collaborated with housekeeping to ensure room readiness for incoming guests daily.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
National service person-Restaurant Hostess
Accra City Hotel
Accra
11.2024 - Current
- Greeted and welcomed guests to create a positive first impression.
- Maintained cleanliness and organization of the host station area.
- Assisted guests with inquiries and provided information about menu items.
- Greeted customers and escorted them to their tables.
- Answered telephone to provide dining information and take reservations.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
National service person-Housekeeper
Accra City Hotel
Accra
10.2024 - Current
- Maintained cleanliness of guest rooms and public areas in hotel.
- Assisted with laundry services and ensured proper folding and storage.
- Followed safety protocols while using cleaning chemicals and equipment.
- Responded promptly to guest requests for additional amenities or services.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Interacted pleasantly with clients and guests when performing daily duties.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
Salesperson
self employed
Tema
07.2016 - 01.2025
- Developed customer relationships through personalized service and attentive listening.
- Managed inventory by tracking sales trends and adjusting stock levels accordingly.
- Negotiated pricing and terms with clients to close sales effectively and efficiently.
- Handled customer inquiries promptly, ensuring satisfaction and addressing concerns immediately.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Provided personalized service to build relationships with customers.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
- Developed and implemented strategies to meet sales quotas.
Education
Bachelor of Arts - Human Resources Management And Information Studies
University of Ghana, Legon
Accra, Ghana02-2025
High School Diploma -
Keta Senior High School
Keta,Volta05-2016
Skills
- Customer service
- Relationship management
- Team collaboration
- Social media engagement
- Display restocking
- Door-to-door sales
- Customer relationship building
- Sales analytics
- Follow-up communications
Certification
- Bible school
Languages
English
First Language
Timeline
Salesperson
Accra City Hotel
07.2025 - Current
National service person-Guest Relations
Accra City Hotel
02.2025 - Current
National service person-Event Management
Accra City Hotel
01.2025 - Current
National service person-Front Desk Receptionist
Accra City Hotel
12.2024 - Current
National service person-Restaurant Hostess
Accra City Hotel
11.2024 - Current
National service person-Housekeeper
Accra City Hotel
10.2024 - Current
Salesperson
self employed
07.2016 - 01.2025
Bachelor of Arts - Human Resources Management And Information Studies
University of Ghana, Legon
High School Diploma -
Keta Senior High School