Hi, I’m
Jessica Osei
Accra,Greater Accra Region
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
years of professional experience
Work History
Michael
Customer Service Representative
12.2022 - 01.2024
Job overview
- Cross-trained and backed up other customer service managers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Created and maintained detailed database to develop promotional sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Eros
Graphic Designer
03.2020 - 04.2022
Job overview
- Received accolades from clients for consistently delivering exceptional design work within tight deadlines.
- Created 3D models and animation for video games and other interactive projects.
- Conceptualized unique logo designs for startups, establishing strong visual identities that resonated with target markets.
- Led rebranding efforts from concept to execution, resulting in a cohesive new brand identity that garnered positive industry recognition.
Education
University of Health And Allied Sciences
Bachelor Of Public Health from Disease Control
11.2023
Skills
- Prioritization
- System implementation
- Store maintenance
- Data Collection
- Live chat support
- Translation and Interpretation Services
- Active Listening
- Administrative and Office Support
- Brand representation
- Document and Records Management
- Microsoft Office Suite
- Microsoft Word
- Video Stills Graphics
- Adobe Premiere
- Logo Design
- Visual Effects
- Image Editing
- Mobile Applications
- Social Media Content Creation
- Digital Imagery
- 3D Modeling
- Animated Graphics Production
Timeline
Customer Service Representative
Michael
12.2022 - 01.2024
Graphic Designer
Eros
03.2020 - 04.2022
University of Health And Allied Sciences
Bachelor Of Public Health from Disease Control