Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Nkrumah

Accra,Greater Accra

Summary

Highly motivated,orderly and committed individual offering skills in customer relations and resilience to handle challenges of fast-paced environments, Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities Insightful and productive team member with active communication skills.Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Secretary and Front Desk Receptionist

The Arts Bureau
Accra
06.2023 - 10.2023
  • Provided administrative support to the office manager and other staff members.
  • Collated and analyzed clients data, day ledgers and invoice receipts and used them for end of month reports.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.

Supervisor

Total Energies Service Station
Accra
09.2021 - 09.2023
  • Developed sales plans that helped increase sales revenue by 20%.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed daily and monthly inventory checks to ensure sufficient stock levels for all products.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Coordinated employee schedules according to shift changes and availability.

Administrative Assistant

Ningo-Prampram District Assembly
Accra
09.2020 - 08.2021
  • Provided administrative support to the administration,human resources, marriage and divorce and records keeping departments, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional material

Education

BBA - Human Resources Management

Zenith University College
Accra
04.2025

Diploma in Public Administration - Public Administration

Koforidua Technical University
Koforidua
08.2020

Skills

  • Office Administration
  • Customer Service
  • Office Staff Leadership
  • Confidentiality Understanding
  • Report Writing
  • Verbal and Written Communications

Languages

English
First Language

Timeline

Secretary and Front Desk Receptionist

The Arts Bureau
06.2023 - 10.2023

Supervisor

Total Energies Service Station
09.2021 - 09.2023

Administrative Assistant

Ningo-Prampram District Assembly
09.2020 - 08.2021

BBA - Human Resources Management

Zenith University College

Diploma in Public Administration - Public Administration

Koforidua Technical University

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Jessica Nkrumah