Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Front Desk ReceptionistFront Desk ReceptionistFront Desk ReceptionistWork Type
Part TimeLocation Preference
On-SiteRemoteLocation: GH
Open to relocation: Yes
Open To Work
JESSICA GYANWA
Work Preference
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Front Desk Receptionist
SKYSUITE
05.2025 - 02.2026
- Assisted guests with check-in and check-out processes efficiently by 90%
- Coordinated reservations and maintained accurate booking records.
- Greeted customers warmly and made them feel welcome.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Handled sensitive information in a confidential manner.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Front Desk Receptionist
WHITE HOUSE LODGE
Amanokrom
04.2024 - 03.2025
- Greeted guests warmly upon arrival and departure.
- Managed phone calls and directed inquiries to appropriate departments.
- Maintained cleanliness and organization of the front desk area.
- Provided information about hotel services and local attractions to guests.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Front Desk Receptionist
RIDGE NEST HOTEL
Adukrom
04.2022 - 06.2023
- Maintained a 70%+ guest satisfaction rating by providing prompt, courteous, and personalized service.
- Welcomed and assisted conference delegates and guests during corporate events.
- Input customer data into reservation systems and updated to reflect room changes.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Provided information about hotel services and local attractions to guests.
Education
Bachelor of Information Technology (BIT) - Information And Communication Technology
SIIMT University College
Accra 02.2025 - 03.2026
Accra High School
Accra Skills
- Customer service and Guest relations
- Time management
- Reservation systems
- Email and telephone decorum
- Confidentiality handling
- Appointment scheduling
- Proficient in Microsoft Word,Excel
Languages
English
First Language
French
Beginner (A1)
A1
Accomplishments
- Earned recognition from a local radio station for exceptional service and professionalism, contributing to increased guest interest and hotel patronage.
Affiliations
- Book keeping
- Creative Writing (Poetry, Stories, and Book Writing)
- Singing and Music Appreciation
- Communication and Public Interaction
References
References available upon request.
Timeline
Front Desk Receptionist
SKYSUITE
05.2025 - 02.2026
Bachelor of Information Technology (BIT) - Information And Communication Technology
SIIMT University College
02.2025 - 03.2026
Front Desk Receptionist
WHITE HOUSE LODGE
04.2024 - 03.2025
Front Desk Receptionist
RIDGE NEST HOTEL
04.2022 - 06.2023
Accra High School