Dynamic Property Sales Agent from M N G Properties Limited, excelling in customer service and problem-solving. Spearheaded training initiatives and negotiated contracts, enhancing client satisfaction and agency compliance. Skilled in persuasive speaking and relationship building, achieving optimal outcomes and fostering positive experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Jessica Donkor
Sales agent
Accra
Summary
Overview
2
years of professional experience
Work History
M N G Properties Limited
Property Sales Agent
06.2018 - 08.2023
Job overview
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Tailored communication strategies to different client segments, improving engagement.
- Negotiated favorable terms in client contracts, safeguarding company interests.
Education
University of Cape Cost
from Economics
03.2023
University Overview
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Customer service abilities
- Relationship Building
- Organizational Skills
- Goal-oriented mindset
- Clear Communication
- Customer Complaint Resolution
- Documenting information
- Customer needs determination
- Ensuring customer satisfaction
- Service support
- Critical Thinking
- Flexible Schedule
- Information documentation
- Conflict Resolution
- Persuasive Speaking
- Public Speaking
- Polite communication skills
Languages
Arabic
Beginner (A1)
German
Beginner (A1)
English
Advanced (C1)
Timeline
Property Sales Agent
M N G Properties Limited
06.2018 - 08.2023
University of Cape Cost
from Economics
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