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Bachelor of Arts in Communication and Media Studies -
Central University
07.2023
Open To Work
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Jessica Appiah Gaisie
Executive Assistant
Accra
Summary
Resourceful Executive Assistant with over five years of experience in executive support, administration, customer service, and communications. Proven ability to manage complex schedules, coordinate operations, support senior executives, and build strong relationships with clients and stakeholders. Experienced in executive assistance, legal client intake, customer service, and office administration, with proficiency in Google Workspace, Microsoft Office, Slack, Canva, and CRM systems. Highly organized, adaptable, and detail-oriented, with a proactive approach to problem-solving and improving operational efficiency. Passionate about supporting executives and organizations through strategic coordination, operational efficiency, and exceptional administrative support.
Education
West African Senior High School Certificate Examination -
Yaa Asantewaa Girls' Senior High School
06.2019
Work History
Administrative Assistant
Nanik Workforce Solutions
Accra
03.2025 - 05.2025
- Conducted research projects, including hotel options for seminar planning, short accounting courses in London, and NGOs in Houston for partnership initiatives.
- Drafted professional communications, including letters to NGOs requesting support for educational infrastructure projects.
- Collaborated on UX planning using Miro to design user flows for a teacher evaluation app.
- Supported multiple administrative projects through strong organization, research, and effective use of digital collaboration tools.
Efficiently managed multiple calendars and tracked deadlines to ensure timely follow-through while maintaining strict confidentiality.
Intake Specialist
Galindo Law Firm
Houston, TX
10.2024 - 02.2025
- Managed inbound and outbound client communications via phone, email, SMS, and Kixie PowerDialer, delivering professional and timely support.
- Conducted client intake, responded to inquiries, resolved issues, and escalated complex cases when appropriate.
- Maintained accurate client records and updated case information using Zoho CRM.
- Reviewed property damage documentation using CompanyCam and verified property ownership through Property CAD to support legal case assessments.
- Adapted communication style to align with American English language preferences, ensuring clear and effective client interactions.
- Consistently met call handling and performance targets while maintaining a high standard of customer service.
Executive Producer
Central Live Radio
Tema
11.2023 - 10.2024
- Coordinated pre-production, production, and post-production activities to ensure the timely delivery of media projects.
- Reviewed scripts and assessed project feasibility, providing recommendations to support production planning.
- Supervised and mentored interns, providing guidance on script development, interview preparation, and production workflows.
- Facilitated communication between production teams and participated in newsroom meetings with senior producers and the studio manager to plan upcoming projects.
- Managed post-production activities, including audio editing, mixing console checks, and quality control.
Published completed audio productions to digital platforms and maintained organized production records and descriptions in Google Drive.
Assistant Store Manager
Gye S3 Wo Br3 Fabrics
Kumasi
06.2019 - 10.2023
- Coordinated daily store operations, including fabric production, pricing, inventory, and sales activities.
- Delivered exceptional customer service by identifying customer needs, providing product recommendations, and building positive client relationships.
- Processed cash, mobile money, and card payments while maintaining accurate transaction records and issuing receipts.
- Resolved customer concerns professionally through active listening, effective communication, and practical problem-solving.
Executive Assistant
Nanik Workforce Solutions
Accra
05.2025 - 05.2026
- Served as a liaison between executives, internal and external stakeholders, ensuring seamless communication and timely follow-up.
- Reviewed and categorized business expense receipts using Zoho Expense to support accurate expense tracking and financial record management.
- Managed complex executive calendars, coordinating meetings, appointments, travel, and personal engagements across multiple time zones.
- Organized and maintained the executive's Google Photos library by creating albums and categorizing personal photos for efficient access and retrieval.
- Managed high-volume executive email correspondence, prioritizing communications and ensuring timely responses and follow-up.
- Maintained strict confidentiality while handling sensitive executive information, documentation, and communications.
- Coordinated executive travel logistics, including Uber bookings, itineraries, reservations, and schedule adjustments.
Intern
Central Live Studio
Tema
10.2021 - 02.2022
- Created and published engaging content for the Central Live website and social media platforms to support audience engagement.
- Planned, produced, and edited audio projects in collaboration with fellow interns, ensuring timely project delivery.
- Operated recording equipment and managed mixing consoles to maintain high-quality audio during recording sessions.
- Recorded, edited, and mixed audio tracks to enhance sound quality and minimize background noise.
- Developed Standard Operating Procedures (SOPs) to improve workflow efficiency and support the onboarding and training of fellow interns.
Skills
- Technical Skills - Google Workspace Microsoft Office Suite Slack Zoho CRM Canva ChatGPT Miro Notion Kixie PowerDialer Figma
- Professional Skills - Executive Support Calendar Management Meeting & Travel Coordination Stakeholder Communication Customer Service Confidentiality & Discretion Problem Solving Time Management Attention to Detail
Overview
7
7
years of professional experience
3
3
Languages
Accomplishments
Consistently maintained high customer satisfaction ratings.
Led on-campus church ministry to grow its members.
Created or established a project with colleagues to help students navigate lecturers’ office hours.
Conducted research on the portrayal of women in popular Nigerian movies.
Timeline
Executive Assistant
Nanik Workforce Solutions
05.2025 - 05.2026
Administrative Assistant
Nanik Workforce Solutions
03.2025 - 05.2025
Intake Specialist
Galindo Law Firm
10.2024 - 02.2025
Executive Producer
Central Live Radio
11.2023 - 10.2024
Intern
Central Live Studio
10.2021 - 02.2022
Assistant Store Manager
Gye S3 Wo Br3 Fabrics
06.2019 - 10.2023
Bachelor of Arts in Communication and Media Studies -
Central University
West African Senior High School Certificate Examination -
Yaa Asantewaa Girls' Senior High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Writing
Photography
Research
Audio Editing
Music
Drawing
References
- Alexander Boadi-Sakyi, Form Master, 0244083779, boadisakyi@gmail.com
- Liesbeth Tjon A. Meeuw, Radio Studio Manager, Central University, 05449111934, ltjonameeuw@central.edu.gh
Quote
Grow in the root of all grace, which is faith. Believe God's promises more firmly than ever. Allow your faith to increase in its fullness, firmness, and simplicity.
Charles Spurgeon