Jesse Jeff Nsiah Bempah Junior

• As a part-time Media and Journalism Instructor at UK Group of Colleges since September 2022, I have been responsible for designing engaging curriculum, delivering lectures, and facilitating practical workshops.
• Additionally, I assess student performance, provide constructive feedback, and offer personalized guidance on academic and career matters.
• This role has deepened my understanding of media principles and practices while fueling my passion for mentoring students in their academic and professional journeys.
• Overall, it has been a rewarding experience contributing to both my professional growth and the development of students.

• As an IT Assistant, I managed and maintained the company's network, provided technical support, and implemented new software solutions.
• I also played a key role in project management and stayed updated on emerging technologies to improve overall efficiency
• Tracked computer system and network performance to identify root causes of issues.
• Followed technical documentation for accurate installation, maintenance and repair work.
• Completed investigations to check on reported errors, reproduce problems and trace faults.

During my internship at Gold Coast Fund Management, I had the opportunity to work in the call center department, where I gained valuable experience in customer service and communication. My responsibilities included:

• Handling customer inquiries, providing information about investment products and services, and addressing concerns.
  
• Assisting clients in navigating the company's online platforms and guiding them through account-related processes.
  
• Maintaining detailed records of customer interactions and feedback to improve service quality.
  
• Participating in training sessions to enhance my understanding of financial products and investment strategies.

• During my internship at Qualtek, a software solutions company, I contributed to various aspects of software development, quality assurance, and data analysis.
• Working alongside senior developers, I conducted testing and analyzed data to derive insights. Additionally, I provided documentation and support to end-users, honing my communication and teamwork skills.
• Overall, this experience deepened my understanding of software development methodologies and industry practices within the context of a dynamic software solutions company.