JESSE SUNKWA-MILLS
ACCRA-NORTH
Summary
Dedicated and goal-oriented young guy with technical support and customer service experience in a variety of organizational contexts. I am also self-assured, trustworthy, honest, and very creative. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
4
4
years of professional experience
Work History
Management Information Systems (IT/IM Technician)
WASSA EAST DISTRICT ASSEMBLY
12.2022 - 04.2023
- Undertakes troubleshooting on IT/IM infrastructure and systems and submit appropriate report for action
- Assists in installation and implementation of newly acquired IT/IM systems
- Provided regular in-house IT/IM system support to all authorized end users
- Collected and collated data on in-house IT/IM system development
- Undertakes any other tasks that may be assigned.
Administrative Assistant Officer
ACCRA METROPOLITAN ASSEMBLY
10.2020 - 08.2021
- Answering calls, responding to messages and re-directing calls
- Taking minutes during meetings
- Data entries
- Providing Administrative support to Senior Executive Officers
- Organizing both Internal and External events.
IT Support Officer
MULTICHOICE GHANA LIMITED
06.2019 - 08.2019
- Troubleshooting of Computers and other technological devices
- Assigning accounts to call center officers
- Internet troubleshooting and monitoring
- Repairing, Installation and Updating of Software and Operating Systems and technological devices.
Education
Bachelor of Science - Information Technology
Ghana Communication Technology University
Tesano - Accra, Ghana11.2022
HND Computer Network Management -
Koforidua Technical University
Koforidua, Ghana05.2020
Skills
- Hardware and Software Troubleshooting: Proficiency in diagnosing and resolving hardware and software issues is essential This includes identifying and fixing hardware failures, resolving software conflicts, and troubleshooting peripheral devices
- Operating Systems: In-depth knowledge of various operating systems such as Windows, Mac OS, Linux, and mobile operating systems (Android, iOS)
- Networking: Understanding networking fundamentals is crucial for IT support This includes knowledge of TCP/IP, DNS, DHCP, routers, switches, firewalls, and wireless networks
- Software Applications: Familiarity with commonly used software applications and productivity suites are important IT support personnel should be able to troubleshoot issues related to office suites, web browsers, email clients, and other specialized software
- Hardware and Software Installation: Proficiency in installing and configuring hardware components, such as memory, hard drives, and peripherals
- Customer Service
Qualities Skills
- Ability to work under pressure with little or no supervision.
- Very objective and result-oriented.
- Ability to pay attention to detail.
- Ability to simplify and explain complex subject matter.
- Report writing and presentation skills.
- Good listening and communication skills.
- Good analytical and observational skills.
References
- MR. EVANS MARK ANDOH, WASSA EAST DISTRICT ASSEMBLY, DABOASE, +233 244662660
- MR. SAMUEL MORMOR, ACCRA METROPOLITAN ASSEMBLY, OKAIKOI SOUTH DISTRICT, +233 244865106
- MR. GODWIN DICKER, MULTICHOICE GH. LTD. SYSTEMS ADMINISTRATOR (IT. DEPARTMENT), +233 244278004
Timeline
Management Information Systems (IT/IM Technician)
WASSA EAST DISTRICT ASSEMBLY
12.2022 - 04.2023
Administrative Assistant Officer
ACCRA METROPOLITAN ASSEMBLY
10.2020 - 08.2021
IT Support Officer
MULTICHOICE GHANA LIMITED
06.2019 - 08.2019
Bachelor of Science - Information Technology
Ghana Communication Technology University
HND Computer Network Management -
Koforidua Technical University
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