Jesse Chuckuma Okoli
Accra
Summary
Dynamic customer service professional with a strong record at Concentrix, recognized for expertise in conflict resolution and critical thinking. Leveraged effective communication and problem-solving skills to significantly enhance customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Concentrix
Accra
05.2024 - Current
- Surpassed sales goals through implementation of successful marketing strategies.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Prevented key account losses by researching discrepancies and correcting problems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Sales Assistant
Aggies Cosmetics
03.2022 - 06.2022
- Helped customers find specific products, answered questions, and offered product advice
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner
- Assisted customers with returns, exchanges and refunds
- Maintained cleanliness of the sales floor area at all times
Education
HND - Science Laboratory Technology
Accra Technical University
Accra, Ghana01.2022
Skills
- Critical Thinking Proficiency
- Knowledge sharing management
- Rapid rapport building
- Conflict resolution
- Coaching and mentoring
- Reading non verbal cues
Certification
Phlebotomy Practice Workshop Certificate, 37 Military Hospital, 2023
Languages
English
First Language
English
Proficient (C2)
C2
Accomplishments
- Two time winner of smile story of the week on my current project at Concentrix
References
References available upon request.
Timeline
Customer Service Agent
Concentrix
05.2024 - Current
Sales Assistant
Aggies Cosmetics
03.2022 - 06.2022
HND - Science Laboratory Technology
Accra Technical University
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