Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Trainings
Interests
Timeline

Jeshua Adu-Mensah

Branch Sales And Service Manager
BOX KW 128 Kwadaso,Kumasi

Summary

Seasoned Service Manager bringing ten years of banking experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

1
1
Certification
20
20
years of post-secondary education
12
12
years of professional experience

Work History

Branch Sales and Service Manager

Fidelity Bank Ltd
05.2018 - Current
  • Maximise profit and supervises the operational activities of the branch in conformity with the bank’s operational manual.
  • To deliver sales targets of the branch.
  • Establish operational goals which are challenging in the improvement of; operational cost, service quality, controls, customer experience.
  • Check and control hygiene of the branch, work and safety conditions and oversees premises, building, equipment and branch security.
  • Ensures all sections within the branch functions and run efficiently to meet service standards for both internal and external customers.
  • Responsible for the re-engineering of the branch processes to improve customer service and cost.
  • Ensures effective documentation is in place, in the form of user quotes and branch operating instructions, for existing and future systems.
  • Ensures the branch does not obtain an adverse audit grade.
  • Ensures the branch suspense accounts are always balanced.
  • Supervises immediate team members to ensure that time, quality and other set standards are achieved.
  • Interprets conditions of service to immediate team members.
  • Appraises the performance of immediate team members and recommend appropriate training for them.
  • Keep abreast of local competitors activity and recommendations on internal pricing, promotion and product policies

Branch Operations Supervisor

Fidelity Bank Ltd
04.2015 - 04.2018
  • Supervises tellers activities at the branch.
  • Review of processing entries and vouchers.
  • Review and ensure KYC compliance on all new accounts opened.
  • Manage both local and foreign currencies.
  • Act as one of the custodians of vault keys.
  • Ensures the branch suspense accounts are always balanced.
  • Supervises immediate team members to ensure that time, quality and other set standards are achieved.
  • Interprets conditions of service to immediate team members.
  • Appraises the performance of immediate team members and recommend appropriate training for them

Team Lead, Remittance Centre & Private Banking

Fidelity Bank Ltd
12.2014 - 03.2015
  • Supervise branch activities –CSOs, PBs, BOO and Vault Assistant.
  • Review of processing entries and vouchers.
  • Manage both local and foreign currency.
  • Authorise cash transactions above tellers limits.
  • Scrutinize and authorize operational transaction from CSOs, PBs and BOO.
  • Review and reconciliation of Branch GLs.
  • Ensure there are no adverse findings during both Internal and External audit.
  • Supervise immediate team members to ensure that time, quality and other set standards are achieved.
  • Appraise the performance of immediate team members and reviews those for lower level staff.
  • Identifies training needs of immediate team members and recommends appropriate training for them.
  • Assist in the achievement of sales and other objectives of the Branch.

Teller, Customer Service Officer and Branch Operations Officer

Fidelity Bank Ltd
12.2010 - 11.2014
  • Process all daily counter transactions for cash/cheques deposit/withdrawals to savings and current accounts ,remittances ,drafts, telegraphic transfers ,currency exchange and other Fidelity products.
  • Perform cash reconciliations and control activities such as scrutinizing of cheques and other bank instruments.
  • Processing commission charges on transactions.
  • Efficient monitoring of branch ATM.
  • Assist in the achievement of strategic, financial, and other objectives of my branch.
  • Identify prospects for cross-selling of products during non-peak transaction period.
  • Referral of potential customers to relationship management team.
  • Performing Personal Banking services :Handle and resolve customer enquiries/complaints in a professional manner.
  • Review and reconcile all branch GL accounts.
  • Prepare weekly and monthly reports.
  • Assist the operations supervisor in ensuring the branch is operationally efficient

Underwriting Officer

Regency Alliance Insurance Limited
09.2010 - 11.2010
  • Writing motor Third Party and Comprehensive Policies.
  • Assessing sites, warehouses and vehicles for insurance.
  • Processing Claims.
  • Setting up clients.

Administrative Assistant,National Service Person

Kaneshie Polyclinic
10.2009 - 08.2010
  • Updating of Patients Records.
  • Registration of out-patients.
  • Preparation of statement of out-patients.
  • Filing of all documents for easy tracking and audit purposes.

Undergraduate Student Intern

Databank Client Services Ltd
06.2007 - 08.2008
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Restocked office supplies and retrieved files for staff.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Marketing Bank’s products to customers e.g. fixed deposits, EPACK,MFUND,etc

Education

MBA - Business Administration (Finance)

Ghana Institute Of Management And Public Administration, Greenhill
08.2017 - 11.2020

Postgraduate Diploma - Business Administration

Ghana Institute Of Management And Public Admin, Kumasi Campus
01.2015 - 09.2016

Bachelor of Arts - Economics & Mathematics

University Of Cape Coast, Cape Coast
08.2005 - 05.2009

Senior Secondary Certificate -

Prempeh College, Kumasi
10.2001 - 08.2004

Basic Education Certificate -

Station Basic School , Kumasi
09.1992 - 04.2001

Skills

Customer serviceundefined

Accomplishments

  • 1st Runner Up Best Branch-Retail Excellence Awards 2020
  • 1st Runner Up Best Branch Ebanking Sales-Retail Excellence Awards 2020
  • 1st Runner Up in Ebanking Products-Retail Awards 2018
  • Orange Award winner 2015
  • A star award and dinner with the Executive for excellent performance in 2014
  • Received a letter of commendation from Customer Care Dept for successive outstanding performance in customer service delivery

Certification

Certified Branch Manager, Retail Banking Academy International

Additional Information

  • Sponsor-Pathfinders
  • Patron-Valley Vine Temple Church Choir
  • Vice President-Assoc. of National Service Personnel (Kaneshie Polyclinic)
  • Vice President-Assoc. of Economics Students (UCC)
  • Prayer Director-Mass Choir/Mass Drama
  • Drama Director-AGCM Drama group (UCC)
  • Secretary-Prempeh College Drama Club
  • Senior Prefect-Station Jnr Sec Sch

Trainings

  • Customer Service Management
  • Basic Certificate Course- Word of Faith Bible Institute
  • Cash Management in Branch Operations (Candid Management)
  • People Matter (StratAfrique)
  • Fraud Awareness (E-Crime)
  • Supervisory Management Skills (Nyansa Africa)
  • Principles Relating to Banking (Finaskill Consult)
  • CR2 Bankworld
  • Banking Management 101 (Knowledge Capital)
  • Banking Induction Seminar
  • Effective Communication (Thompson Consulting)
  • Attaining Financial Independence (Databank Universities Econominic School)
  • Play role of Assembly of Heads of State and Government of the African Union (International Relations and Ghana’s Foreign Policy)

Interests

Drama and Choreography

Travelling around the world

Cooking

Watching Manchester United

Timeline

Certified Branch Manager, Retail Banking Academy International

06-2020
Branch Sales and Service Manager - Fidelity Bank Ltd
05.2018 - Current
Ghana Institute Of Management And Public Administration - MBA, Business Administration (Finance)
08.2017 - 11.2020
Branch Operations Supervisor - Fidelity Bank Ltd
04.2015 - 04.2018
Ghana Institute Of Management And Public Admin - Postgraduate Diploma, Business Administration
01.2015 - 09.2016
Team Lead, Remittance Centre & Private Banking - Fidelity Bank Ltd
12.2014 - 03.2015
Teller, Customer Service Officer and Branch Operations Officer - Fidelity Bank Ltd
12.2010 - 11.2014
Underwriting Officer - Regency Alliance Insurance Limited
09.2010 - 11.2010
Administrative Assistant,National Service Person - Kaneshie Polyclinic
10.2009 - 08.2010
Undergraduate Student Intern - Databank Client Services Ltd
06.2007 - 08.2008
University Of Cape Coast - Bachelor of Arts, Economics & Mathematics
08.2005 - 05.2009
Prempeh College - Senior Secondary Certificate ,
10.2001 - 08.2004
Station Basic School - Basic Education Certificate ,
09.1992 - 04.2001

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Jeshua Adu-MensahBranch Sales And Service Manager