Jerry Danso
Linfra Ghana Limited
Ghana
7
years of professional experience
Network Support Engineer with over 4 years of hands-on experience supporting MTN's GPON and Fiber-to-the-Home (FTTH) network. Experienced in GPON operations, OLT provisioning and troubleshooting, ONT installation, MDU deployment, fiber patching, network monitoring, incident management, customer premises support, and root cause analysis. Skilled in IP networking, switching, routing, and cross-functional collaboration to deliver high network availability and exceptional customer experience. Passionate about continuous improvement and operational excellence.
Work History
Network Support Engineer
4 Years 8 Months- Monitor nationwide GPON infrastructure to ensure high network availability and service quality.
- Perform OLT provisioning, software upgrades, restoration and troubleshooting during network outages.
- Configure, install and support ONTs for enterprise and residential customers.
- Support Multi-Dwelling Unit (MDU) deployments, configuration and network optimization.
- Diagnose and resolve GPON, fiber, routing, switching and connectivity faults within agreed SLAs.
- Perform fiber patching between ODFs and active network equipment.
- Provide customer premises support and coordinate field engineers during fault investigations and restoration.
- Configure customer routers and integrate them into the MTN GPON network.
- Perform root cause analysis on recurring network incidents and recommend permanent corrective actions.
- Monitor GPON alarms and proactively identify faults before they impact customers.
- Coordinate restoration activities with Transmission, IP, Field Operations and third-party vendors.
- Support disaster recovery activities to ensure service continuity.
- Produce incident reports, restoration updates and technical documentation.
- Provide remote technical support to enterprise and residential broadband customers.
- Support router, switch and OLT upgrades with minimal customer impact.
- Troubleshoot Layer 2 and Layer 3 network issues involving VLANs, IP addressing and routing.
- Ensure excellent customer communication throughout the incident lifecycle.
Technical IT Support Representative
1 Year- Installed and configured desktop computers, switches and network devices.
- Diagnosed and resolved hardware, software and operating system issues.
- Supported more than 20 users daily with the Hospital Administration Management System (HAMS).
- Installed endpoint security software and maintained system integrity.
- Delivered user training on Microsoft Office applications and hospital information systems.
- Escalated complex technical issues while maintaining excellent customer service.
Education
Bachelor of Science - Management And Computer Studies
Skills
GPON & FTTH Operations
OLT troubleshooting
GPON Network management
ONT Installation & Support
MDU configuration
Fiber Optic Troubleshooting
Fiber restoration
Routing & Switching
VLAN Configuration
TCP/IP
IPv4 Addressing
LAN/WAN
Router Configuration
Network Upgrades
Wireless Networking
Root cause analysis
Accomplishments
- Supported GPON/FTTH operations across multiple regions in Ghana, ensuring reliable service delivery for enterprise and residential customers.
- Led restoration of critical fiber outages while meeting SLA targets.
- Configured and restored OLTs, ONTs and customer routers.
- Produced technical incident reports and RCAs.
- Coordinated with Transmission, IP, Field Operations and third-party vendors during major incidents.
Additional Information
- Fibre Optic Training
- GPON/FTTH Training
- Network Administration Training
- MTN Customer Experience
Operations
- NOC Monitoring
- Incident Management
- Root Cause Analysis
- Preventive Maintenance
- SLA Management
Better Experience Section
- Monitoring GPON nodes
- Incident troubleshooting
- Customer premises support
- Cross-functional coordination
- Preventive maintenance
- Service restoration
- Network analytics where supported by your experience
Timeline
Network Support Engineer
Linfra Ghana Limited
12.2021 - CurrentRead More
Technical IT Support Representative
Nsawam Government Hospital
01.2020 - 01.2021Read More
Wisconsin International University College
Bachelor of Science from Management And Computer Studies
Read More