Jeremy Osei Mills
Accra
Summary
Capable Support Specialist experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Dependable Support Specialist with 5+ years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Motivated professional offering Bachelors in Business Information Systems. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
5
5
years of professional experience
Work History
APPSNMOBILE SOLUTIONS, ON-CONTRACT GRAPHIC DESIGNER 2
- 05.2023
- Design of flyers and posters for social media posts and campaigns
- Design of icons for mobile and web applications
- Design profiles for company and other clients of the organization.
IT Technical Support Specialist
DAMRAMPR
01.2022 - 11.2022
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Monitored and responded quickly to requests received through the IT help desk ticketing system.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Performed maintenance and upgrades to existing computer systems as needed.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Created detailed technical documentation for IT processes and procedures.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Implemented security measures such as antivirus software installation and firewall configuration.
- Maintained inventory of all technology assets within the organization's network infrastructure.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
IT Technical Support Specialist
METROEDGE TECHNOLOGIES
11.2021 - 08.2022
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Monitored and responded quickly to requests received through the IT help desk ticketing system.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Performed maintenance and upgrades to existing computer systems as needed.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Configured user accounts in Active Directory and other directory services platforms.
- Created detailed technical documentation for IT processes and procedures.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Implemented security measures such as antivirus software installation and firewall configuration.
- Maintained inventory of all technology assets within the organization's network infrastructure.
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
- Provided issue resolution and technical support for [Software] system use.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
IT Technical Support Intern
UNIVERSAL HOSPITAL GROUPS
07.2017 - 08.2017
- Assisted customers with technical support inquiries, troubleshooting hardware and software issues.
- Provided assistance in setting up new computers, printers, and other IT-related equipment.
- Installed applications on users' computers according to company standards.
- Diagnosed and repaired computer systems, including laptops, desktops, tablets, printers, networks.
- Resolved internet connection problems for users both inside and outside of the office network.
- Performed daily system checks to ensure optimal performance of all computer systems.
- Created user accounts in active directory as needed by team members or clients.
- Upgraded existing hardware components as per company needs.
- Tested application compatibility with various operating systems prior to installation on client machines.
- Managed inventory of IT equipment and supplies; reordered when necessary.
- Conducted regular maintenance tasks such as virus scans and disk defragmentation for client machines.
Education
Bachelor of Science - Information Technology
KNUST
Kumasi, Ghana09.2021
A-LEVEL CERTIFICATE, IGCSE CERTIFICATE -
THE MORNING STAR INTERNATIONAL HIGH SCHOOL
09.2016
Skills
- Customer Relationship Management
- Technical Background
- Troubleshooting and Diagnostics
- Helpdesk Operations
- Adobe Expertise
- Support Services
- Application Installations
- User Support
- Documentation Development
- Technical Troubleshooting
- Device Installation
- Service Desk Support
- User Training
- Hardware Configuration
- System Maintenance
- Help Desk Support
- Application Support
- Remote Technical Support
- Software Upgrades
- Hardware Upgrades
- Software Installation
- Technical Support
- Antivirus Software
Timeline
IT Technical Support Specialist
DAMRAMPR
01.2022 - 11.2022
IT Technical Support Specialist
METROEDGE TECHNOLOGIES
11.2021 - 08.2022
IT Technical Support Intern
UNIVERSAL HOSPITAL GROUPS
07.2017 - 08.2017
APPSNMOBILE SOLUTIONS, ON-CONTRACT GRAPHIC DESIGNER 2
- 05.2023
Bachelor of Science - Information Technology
KNUST
A-LEVEL CERTIFICATE, IGCSE CERTIFICATE -
THE MORNING STAR INTERNATIONAL HIGH SCHOOL
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