Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jeremiah Rebecca

Greater Accra Region: Accra

Summary

Dynamic supervisor with a proven track record at 13.11beauty bar, excelling in employee training and customer service. Adept at developing operational policies that enhance workflow efficiency and team productivity. Recognized for building strong relationships and resolving customer complaints effectively, ensuring high satisfaction levels.

Overview

16
16
years of professional experience

Work History

Supervisor and a Braider

13.11beauty bar
11.2023 - Current
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Trained new employees on company policies and procedures.
  • Created new strategies for improving customer service standards within the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Directed and supervised team of 15 employees in daily operations.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.

Cleaner

Utopia beauty fitness and spa
Ilorin
05.2021 - 05.2023
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Swept and mopped floors,and dusted surfaces.
  • Provided assistance with laundry services when needed.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Emptied wastebaskets and replaced liners.
  • Swept sidewalks and driveways of debris.
  • Scrubbed walls to remove scuff marks or stains.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Polished furniture to remove dust and dirt buildup.
  • Transported trash bags to designated disposal areas.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.

Apprentices

Naomi beauty bar
Greater Accra Region: Accra
01.2016 - 05.2018
  • Observed experienced professionals performing their duties in order to gain practical knowledge of industry standards.
  • Participated in regular team meetings in order to share best practice techniques amongst colleagues.
  • Developed and maintained effective working relationships with other apprentices, colleagues, customers and suppliers.
  • Used strong verbal and written communication skills to convey messages to others.

Housekeeper

Excellent hotel
Lagos
08.2009 - 05.2014
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Changed bed linens and towels, tidied up rooms.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Responded to requests from guests regarding housekeeping needs.

Education

First School Leaving Certificate - Overall

St Jude's Ang Primary School
Ogun State
06-2007

Some College (No Degree) - Commercial Class

Victoria High School
Lagos State

Skills

  • Employee training
  • Staff discipline
  • Training and mentoring
  • Industrial hygiene
  • Relationship building
  • Customer service
  • Team leadership
  • Workflow coordination
  • Policy development
  • Staff recruitment
  • Communication skills
  • Time management
  • Goal oriented
  • Verbal and written communication
  • Task delegation

Languages

English
First Language
English
Intermediate (B1)
B1

Timeline

Supervisor and a Braider

13.11beauty bar
11.2023 - Current

Cleaner

Utopia beauty fitness and spa
05.2021 - 05.2023

Apprentices

Naomi beauty bar
01.2016 - 05.2018

Housekeeper

Excellent hotel
08.2009 - 05.2014

First School Leaving Certificate - Overall

St Jude's Ang Primary School

Some College (No Degree) - Commercial Class

Victoria High School

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Jeremiah Rebecca