Jennifer Rocky Frimpong
Pantang, Accra
Summary
Proven leader in hospitality, adept in team management and maintaining professional appearance, significantly enhanced customer satisfaction at Papa's Pizza Place. Skilled in food safety practices and order accuracy, I excel in high-pressure environments, ensuring top-notch service standards. Demonstrated adaptability across roles, from kitchen assistant to lead waiter, showcasing a blend of hard and soft skills.
Overview
9
9
years of professional experience
Work History
Lead Waiter
Papa's Pizza Place
02.2022 - 01.2024
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Streamlined table turnover rate by efficiently managing waitstaff during peak hours.
- Ensured seamless transitions between courses by carefully timing dish delivery in collaboration with kitchen staff.
- Safeguarded food quality and presentation standards by closely monitoring kitchen output and coordinating with chefs.
Waitress
El Padrino
11.2020 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Cashier
Pomona
08.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Kitchen Assistant
YOLO
02.2018 - 07.2019
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Factory Hand
7 Dragon
11.2014 - 12.2017
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Enhanced production efficiency by maintaining clean and organized work areas.
- Demonstrated adaptability in handling diverse tasks as per the factory''s requirements, showcasing versatility in various roles.
Education
Certificate - Fashion Design
Brest Crest College
Accra, Ghana05.2022
High School Diploma -
Accra Girls Senior High School
Accra, Ghana12.2013
Skills
- Team Management
- Professional Appearance
- Order Accuracy
- Food safety practices
Additional Information
References:
1. Mrs. Jennifer Jones 055 593 2506
2. Mr. Whitefield Bright 024 138 6659
Languages
English
Upper intermediate (B2)
French
Upper intermediate (B2)
Timeline
Lead Waiter
Papa's Pizza Place
02.2022 - 01.2024
Waitress
El Padrino
11.2020 - 12.2021
Cashier
Pomona
08.2019 - 09.2020
Kitchen Assistant
YOLO
02.2018 - 07.2019
Factory Hand
7 Dragon
11.2014 - 12.2017
Certificate - Fashion Design
Brest Crest College
High School Diploma -
Accra Girls Senior High School
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