Jennifer Akosua Kumfu
Accra
Summary
Dynamic professional with a proven track record in customer service management and problem-solving, honed across roles at Afrimex Gold Limited and beyond. Excels in adaptability and communication, significantly enhancing guest satisfaction and team productivity. Skilled in hospitality services with a keen attention to detail, consistently exceeding sales targets and improving customer loyalty. Professional with experience in managing front desk operations and ensuring smooth administrative processes. Known for strong communication skills, ability to handle high-pressure environments, and providing exceptional customer service. Reliable team player who adapts to changing needs and consistently delivers results. Skilled in scheduling, managing correspondence, and maintaining welcoming atmosphere for guests and clients.
Overview
3
3
years of professional experience
Work History
Front Desk Executive
Afrimex Gold Limited
05.2023 - Current
- Handled confidential information securely by adhering to data privacy regulations and company protocols.
- Assisted guests with reservation modifications, cancellations, and special requests.
- Managed high call volumes, addressing inquiries and directing calls to appropriate departments.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Sales Marketer
Beyond Managements
11.2022 - 11.2023
- Improved customer satisfaction ratings through prompt resolution of concerns coupled with proactive outreach aimed at ensuring their continued loyalty.
- Collaborated with the marketing team to create effective promotional materials, driving brand awareness and lead generation.
- Analyzed market trends and competitor strategies, refining sales tactics for optimal performance.
- Created comprehensive sales training materials that enhanced team productivity by reinforcing best practices in closing deals efficiently.
Event Usher
Gemstone Pretty Lady Officials
10.2021 - 08.2023
- Collaborated with security personnel to ensure the safety and well-being of all guests during events.
- Participated in pre-event briefings, staying informed about specific event requirements and expectations.
- Demonstrated adaptability in managing multiple tasks simultaneously during fast-paced events.
- Enhanced guest experience by efficiently directing attendees to their designated seats.
- Developed strong communication skills through regular interaction with attendees, colleagues, and management staff at events.
- Facilitated efficient crowd control measures, maintaining orderly movement of guests within the venue.
- Assisted disabled guests with accessibility needs, ensuring their comfort throughout events.
Sales Personnel
Kiddie Learning Bureau
09.2022 - 01.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Office Assistant Intern
Pay Switch
04.2022 - 08.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Assisted with daily office tasks, contributing to a well-run work environment.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
Education
Bachelor of Arts - Psychology
University of Ghana
Legon, Ghana02-2025
High School Diploma -
Aggrey Memorial A.M.E Zion S.H.S
Cape Coast, Ghana09-2020
No Degree -
Jonasu Academy Basic School
Kasoa, Ghana06-2017
Skills
- Problem-solving skills
- Adaptability
- Excellent verbal and communication skills
- Keen attention to details
- Good typing skills
- Hospitality services
- Customer service management
Hobbies
Holding conversation, Reading, Travelling, Cooking
Additional Information
Head Girls Prefect in my Junior High School Jonasu Academy.
Main Sport Prefect in my Senior Secondary School
Languages
English
Bilingual or Proficient (C2)
Ewe
Bilingual or Proficient (C2)
Twi
Advanced (C1)
Timeline
Front Desk Executive
Afrimex Gold Limited
05.2023 - Current
Sales Marketer
Beyond Managements
11.2022 - 11.2023
Sales Personnel
Kiddie Learning Bureau
09.2022 - 01.2023
Office Assistant Intern
Pay Switch
04.2022 - 08.2022
Event Usher
Gemstone Pretty Lady Officials
10.2021 - 08.2023
Bachelor of Arts - Psychology
University of Ghana
High School Diploma -
Aggrey Memorial A.M.E Zion S.H.S
No Degree -
Jonasu Academy Basic School
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