JENNIFER OWUSU
Accra
Summary
Dynamic leader with a proven track record at Adehyeman Savings and Loans, adept in project management and relationship building. Excelled in enhancing client satisfaction and expanding business reach. Skilled in Google Workspace and effective communication, I significantly contributed to team success and client relationship management, demonstrating exceptional risk management and staff leadership.
Overview
13
13
years of professional experience
Work History
Branch Manager(Group Loans)
Adehyeman Savings and Loans
05.2019 - Current
- Conducting Socio -Economic surveys for group of women for loan
- Preparing quarterly and yearly budget of funds for Disbursement
- Supervising Loan Officers activities on field
- Evaluating Customer Credit Worthiness and making recommendation on them
- Disbursing Approved Loans to Customers
- Recovering of Loans from Default Clients
- Ensuring all books are Kept Updated and with efficiency( General Ledger, Cash Books, Payment Vouchers and Fund Statements)
Business Relationship Officer
Adehyeman Savings and Loans
08.2015 - 05.2018
- Prospecting for Client
- Member Verification and Client group formation for loan disbursement
- Keep and Updating Loan Registers
- Loan Application verification to see client worthiness
- Recovery of default amount
- Installment Collections and Cash Book Update when am appointed to cashier role
Sales and Marketing Officer
National Service Secretariat (PAPAO FARM)
05.2014 - 06.2015
- Compiled product, market and customer data to generate informed sales and profit projections
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability
- Set up, completed and tracked customer surveys
- Assisted call-in customers with questions and orders
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries
- Tracked, measured and reported on trends for sales team analysis and decision making
- Led the team in marketing and sales, prospecting new contacts
- Demonstrated willingness and interest in learning new tasks and skills
Customer Service Personnel
National Health Secretariat
La Satellite
05.2013 - 08.2013
- Validated client's paperwork to boost efficiency
- Communicated professionally with colleagues and clients
- Facilitated inter-departmental communication to effectively provide customer support
- Provided excellent customer care by responding to requests, assisting with departments such as claims with verification of claim form
- Exhibited high energy and professionalism when dealing with clients and staff
- Applied highly effective communication skills
Housekeeping/Receptionist
Royal Majesty Hotel
Nungua
06.2012 - 08.2012
- Receiving and checking clients into the facility and helping take their luggage inside.
- Sweeping and mopping rooms.
- Arranging the rooms and making sure everything is at its utmost best.
- General housekeeping assignment.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
Education
Virtual Assistant - Virtual Assistant
ALX Virtual Training
Online School06-2022
Bsc. - Management Studies
University of Cape Coast
Cape Coast05.2019
HND - Marketing
Takoradi Polytechnic
Takoradi05.2014
Diploma - Software Engineering
Intercom Programming And Manufacturing Company
Circle Ring Road08.2010
Skills
- Google Workspace
- Communication
- Managing the client inbox
- Project Management
- Creating meeting agendas
- Business development expertise
- Excels in team leadership
- Expert in risk management
- Relationship building and management
- Client relationship management
- Customer service
- Staff management
Timeline
Branch Manager(Group Loans)
Adehyeman Savings and Loans
05.2019 - Current
Business Relationship Officer
Adehyeman Savings and Loans
08.2015 - 05.2018
Sales and Marketing Officer
National Service Secretariat (PAPAO FARM)
05.2014 - 06.2015
Customer Service Personnel
National Health Secretariat
05.2013 - 08.2013
Housekeeping/Receptionist
Royal Majesty Hotel
06.2012 - 08.2012
Virtual Assistant - Virtual Assistant
ALX Virtual Training
Bsc. - Management Studies
University of Cape Coast
HND - Marketing
Takoradi Polytechnic
Diploma - Software Engineering
Intercom Programming And Manufacturing Company
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