JENNIFER LUTHER-HINNEH
BURLESON
Summary
Dedicated Customer Service Representative for over 3 years, motivated to maintain and improve customer satisfaction and contribute to overall company success. Reliable and driven with strong time management and prioritization abilities. Thrives under pressure and adapts to challenges with ingenuity and resilience, exceptional ability to learn, high attention to detail and a great team player.
Overview
3
3
years of professional experience
Work History
Customer Service Representative (Remote Worker)
ROYAL THERAPIES
04.2024 - Current
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Obtained feedback from customers to improve service experience.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer service representative
EVERLAKE INSURANCE COMPANY
01.2022 - 03.2024
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed over 10 customer calls per day and provided quality customer service
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - NURSING
CENTRAL UNIVERSITY
Skills
- Team Leadership
- Product knowledge
- Public speaking
- Data Entry
- Salesforce
- Excel proficiency
- Adaptive team player
- Multi-tasking
- Telephone skills
- Call centre experience
- Microsoft Office Applications, Outlook, CRM
- Ability to work independently or with minimal supervision
Languages
English
Proficient (C2)
Affiliations
- Reading
- Swimming
- Music and Cooking
Timeline
Customer Service Representative (Remote Worker)
ROYAL THERAPIES
04.2024 - Current
Customer service representative
EVERLAKE INSURANCE COMPANY
01.2022 - 03.2024
Bachelor of Science - NURSING
CENTRAL UNIVERSITY
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