Microsoft suite
JENNIFER APPOH
BANKING
Accra,AA
Summary
Proven professional with a solid background at First Atlantic Bank - Head Office, specializing in cash handling expertise and exceptional customer service. Achieved significant improvements in operational efficiency and customer satisfaction through meticulous financial record-keeping and a positive, ethical approach. Skilled in data entry and transaction processing, consistently enhancing customer privacy protection and bank operations.
Overview
3
3
years of professional experience
Work History
Cash Officer
First Atlantic Bank - Head Office
02.2022 - Current
- Oversaw liquidity and cash management operations.
- Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction.
- Increased team productivity by training new employees on proper cash handling procedures and best practices.
- Ensured seamless customer experience through accurate processing of large volume cash transactions during peak hours.
- Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Upheld strict record-keeping standards, meticulously documenting all transactions and maintaining a clean audit trail.
- Produced monthly departmental headcount reports and analysis to compare actual budget and prior year results.
Customer Service Officer
First Atlantic Bank - Head Office
08.2022 - 08.2024
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
TELLER
First Atlantic Bank - Head Office
02.2022 - 04.2022
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
Bachelor of Arts - ECONOMICS AND MATHEMATICS
05.2001 -
- Degree Awarded with SECOND CLASS LOWER
- Professional Development Studies: PROJECT MANAGEMENT PREPARATION COURSE, [2023)
- MEMBER, PMI GHANA CHAPTER, 2024 to DATE
,
- ANNUAL INTERNSHIP, COCOBOD GHANA, Completed 2019
Skills
Cash handling expertise
Data entry efficiency
Financial record keeping
Transaction processing speed
Professionalism and ethics
Customer privacy protection
Sales and Cross-selling
Software
Interests
Writing and reading
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Officer - First Atlantic Bank - Head Office
08.2022 - 08.2024
Cash Officer - First Atlantic Bank - Head Office
02.2022 - Current
TELLER - First Atlantic Bank - Head Office
02.2022 - 04.2022
UNIVERSITY OF CAPE COAST - Bachelor of Arts, ECONOMICS AND MATHEMATICS
05.2001 -