Summary
Overview
Work History
Education
Skills
Software
Interests
Languages
Timeline

JENNIFER APPOH

BANKING
Accra,AA

Summary

Proven professional with a solid background at First Atlantic Bank - Head Office, specializing in cash handling expertise and exceptional customer service. Achieved significant improvements in operational efficiency and customer satisfaction through meticulous financial record-keeping and a positive, ethical approach. Skilled in data entry and transaction processing, consistently enhancing customer privacy protection and bank operations.

Overview

3
3
years of professional experience

Work History

Cash Officer

First Atlantic Bank - Head Office
02.2022 - Current
  • Oversaw liquidity and cash management operations.
  • Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction.
  • Increased team productivity by training new employees on proper cash handling procedures and best practices.
  • Ensured seamless customer experience through accurate processing of large volume cash transactions during peak hours.
  • Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
  • Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
  • Upheld strict record-keeping standards, meticulously documenting all transactions and maintaining a clean audit trail.
  • Produced monthly departmental headcount reports and analysis to compare actual budget and prior year results.

Customer Service Officer

First Atlantic Bank - Head Office
08.2022 - 08.2024
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.

TELLER

First Atlantic Bank - Head Office
02.2022 - 04.2022
  • Processed customer transactions promptly, minimizing wait times.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Education

Bachelor of Arts - ECONOMICS AND MATHEMATICS

UNIVERSITY OF CAPE COAST, CAPE COAST
05.2001 -
  • Degree Awarded with SECOND CLASS LOWER
  • Professional Development Studies: PROJECT MANAGEMENT PREPARATION COURSE, [2023)
  • MEMBER, PMI GHANA CHAPTER, 2024 to DATE

,

  • ANNUAL INTERNSHIP, COCOBOD GHANA, Completed 2019

Skills

Cash handling expertise

Software

Microsoft suite

Interests

Writing and reading

Languages

English
Bilingual or Proficient (C2)

Timeline

Customer Service Officer - First Atlantic Bank - Head Office
08.2022 - 08.2024
Cash Officer - First Atlantic Bank - Head Office
02.2022 - Current
TELLER - First Atlantic Bank - Head Office
02.2022 - 04.2022
UNIVERSITY OF CAPE COAST - Bachelor of Arts, ECONOMICS AND MATHEMATICS
05.2001 -

Similar Profiles

CREATE PROFILE
JENNIFER APPOHBANKING