Jemimah Nyaamba Kpaanti
Accra
Summary
Dynamic customer service professional with experience at Zoomlion Ghana Limited, excelling in conflict resolution and active listening. Proven ability to enhance customer satisfaction through effective service desk support and meticulous data entry. Adept at managing multiple tasks while maintaining reliability and punctuality in fast-paced environments.
Overview
2
2
Languages
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Representative
Zoomlion Ghana Limited
Accra
10.2025 - 10.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer calls for Zoomlion Ghana Limited service desk support.
- Resolved routine inquiries using company policies and service guidelines.
- Updated customers on service status, schedules, and follow-up steps.
- Maintained polite communication during phone, email, and face-to-face interactions.
- Recorded complaints, requests, and service details in customer logs.
- Redirected unresolved issues to supervisors and field teams.
- Organized and filed customer documents systematically for easy retrieval. and correspondence for Zoomlion Ghana Limited records.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Nima Chow
Accra
05.2022 - 07.2024
- Handled cash, card, and mobile payments with accurate transaction steps.
- Processed payments using POS system and accepted cash, credit cards, and checks.
- Balanced cash drawer and prepared closing shift register reports.
- Performed opening and closing duties including counting money in register drawer, reconciling daily sales receipts and preparing deposits for bank pick-up.
- Maintained clean cashier station and organized receipt and supply areas.
- Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
- Followed restaurant service procedures while supporting fast front counter flow.
- Welcomed customers warmly, answered questions and provided general information regarding menu items.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Resolved payment issues by coordinating with kitchen and service staff.
- Handled customer complaints in a professional manner to ensure satisfaction.
- Assisted in training new restaurant staff members on proper cashier procedures.
- Supported management with tasks with inventory control processes such as restocking supplies.
- Supported employees in completing tasks as required by supervisor.
Education
Bachelor of Arts - Psychology And English
University of Ghana, Legon
Accra, Ghana 10.2023 - 09.2026
Skills
- Active listening
- Written communication
- Conflict resolution
- Behavioral analysis
- Microsoft Office
- Multi-task management
- Data entry
- Payment processing
- Reliability and punctuality
- POS systems
- Customer logging
- Service desk support
- Online advertising
Languages
Basare
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Customer Service Representative
Zoomlion Ghana Limited
10.2025 - 10.2025
Bachelor of Arts - Psychology And English
University of Ghana, Legon
10.2023 - 09.2026
Cashier
Nima Chow
05.2022 - 07.2024