JEMIMA TEI
Kumasi
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Chief Administrative Assistant
KNUST, Department Of Planning
02.2024 - Current
- Streamlining office operations by implementing efficient administrative processes and organizational systems.
- Provides expert guidance to subordinates on best practices in office management procedures.
- Increasing customer satisfaction through timely response to inquiries and effective resolution of issues.
- Organizing successful events such as Jury, Departmental Board and Examiners Board meetings
- Maintaining a well-organized filing system, resulting in easy access to important documents and efficient record retrieval.
- Improving workflow within the office by assigning tasks based on individual strengths and skillsets among administrative support staff.
- Maintaining strict confidentiality in handling sensitive information related to company finances, legal matters, and employee records.
- Boosting efficiency by overseeing inventory control, supply ordering, and vendor relations.
- Contributing significantly in improving office morale through proactive communication efforts that boosted employee engagement.
- Facilitating seamless communication between departments by acting as a liaison between executives, managers, and staff members.
- Continuously assessing and updating office procedures to meet evolving business needs and maximize operational efficiency.
- Managing filing system, entering data and completing other clerical tasks.
- Managing phone and email correspondence and handling incoming and outgoing mail and faxes.
- Assisting coworkers and staff members with special tasks on daily basis.
- Managing filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Maintaining excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Creating and maintaining detailed administrative processes and procedures to drive efficiency and accuracy.
- Opening and properly distributed incoming mail to promote quicker response to client inquiries.
- Organizing logistics and materials for each meeting and taking detailed notes for later dissemination to key stakeholders.
Principal Administrative Assistant
School of Graduate Studies, KNUST
06.2017 - Current
- Provided general administrative and secretarial assistance to the School
- Prepare transcripts and attestation letters
- Assisted the School Secretary in the organization of viva voce for postgraduate students
- Served as Recorder to the School’s Management meetings
- Served as Recorder on the Reconciliation meetings between the School of Graduate Studies and the KNUST Finance Office.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Edited documents to improve accuracy of language, flow, and readability.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Maintained utmost confidentiality when handling sensitive company information or personal employee documents.
- Ensured a clean and organized work environment by managing inventory levels of office supplies, equipment, and furniture needs.
- Served as a reliable point-of-contact for both internal personnel inquiries as well as external client correspondence related to ongoing projects or business engagements.
- Enhanced team productivity with diligent maintenance of meeting agendas, minutes, and action items.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally.
- Exemplified strong multitasking abilities by balancing multiple competing priorities simultaneously while maintaining a high degree of accuracy and professionalism.
- Demonstrated excellent problem-solving skills when faced with unexpected challenges or complex situations requiring immediate attention.
- Contributed to positive workplace culture through active participation in committees or task forces focused on various initiatives within the organization.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Senior Administrative Assistant
Department of Theoretical and Applied Biology, KNUST
09.2013 - 05.2017
- Served as Secretary to Departmental Board
- Served as Secretary on Postgraduate Seminar
- Provided general assistance to the Head of Department and Staff
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Offered technical support and troubleshot issues to enhance office productivity.
- Facilitated successful events, including seminars and workshops, through meticulous planning, coordination, and execution of logistics.
- Created and updated records and files to maintain document compliance.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Expedited decision-making processes for senior leadership by creating concise meeting minutes highlighting key discussion points and action items.
- Coordinated office activities and public events.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
- Acquired proper equipment, refreshments and supplies for meetings.
- Expertly coordinated logistics for functions both within and outside of organization.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Boosted client satisfaction by providing exceptional customer service through timely responses to inquiries and resolving issues efficiently.
- Enhanced communication within the organization by managing internal and external correspondence promptly and professionally.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
Senior Administrative Assistant and Secretary to the Chair, Banking and Finance
KNUST School of Business
10.2009 - 08.2013
- Liaised between students and staff
- Handled correspondence
- Properly documented official records
- Assisted in the facilitation of programs and events
- Facilitated the purchase of office materials and consumables
- Coordinated and organised meetings
- Assisted in the registration of students
- Compiled admissions lists and student statistics in the School
- Drafted letters
- Typed minutes
- Assisted in the maintenance of student records
- Assisted in the organisation of viva voce for undergraduate and postgraduate students
- Invigilated students during examinations
- Performed any other duties assigned to me by the Ag Dean, School Secretary and the Chair, Banking and Finance.
Sales Ambassador
Fidelity Bank
08.2009 - 09.2009
- Sourced for customers
- Sold the Banks product to people
- Opened accounts for customers
- Kept sales record sheets.
Administrative Assistant (National Service)
KNUST Exams Office
07.2006 - 11.2006
- Issued certificates and Exams Card
- Filing
- Typing of letters
- Assisted the Admissions office in the Admission process
- Assisted the Deputy Registrar’s office, Academics in some of his duties
- Any other duty assigned to me by the Assistant Registrar, Exams.
Administrative Assistant (National Service)
KNUST Exams Office
11.2005 - 07.2006
- Issued certificates and Exams Card
- Filed documents
- Assisted the Admissions office in the Admission process
- Assisted the Secretary of the Deputy Registrar, Academics in some of his duties
- Any other duties assigned to me by the Assistant Registrar, Examinations Office.
Education
Master of Business Administration - Human Resource Management
KNUST
08.2022
BSc. Management Studies -
Central University College
08.2009
HND Secretaryship and Management Studies -
Takoradi Polytechnic
08.2005
West African Senior Secondary School Certificate -
Aburi Girls’ Senior Secondary School
08.2000
Skills
- Team Player
- Highly capable oral and written communicator when discussing issues with staff members or delivering correspondence to individuals in writing
- Good interpersonal skills
- Workload prioritization
- Editing and proofreading
- Managing
- Attention to details
- Clerical
- Microsoft Office (Word, Excel and PowerPoint)
- Strong Organizational skills
Servicetouniversity
- Served as recorder on the Strategic Plan Committee for the School of Graduate Studies
- Served as the first Secretary to the School of Business Strategic Plan Committee
- Served as Secretary on the Committee to Investigate Theft in the Department of Physics
Timeline
Chief Administrative Assistant
KNUST, Department Of Planning
02.2024 - Current
Principal Administrative Assistant
School of Graduate Studies, KNUST
06.2017 - Current
Senior Administrative Assistant
Department of Theoretical and Applied Biology, KNUST
09.2013 - 05.2017
Senior Administrative Assistant and Secretary to the Chair, Banking and Finance
KNUST School of Business
10.2009 - 08.2013
Sales Ambassador
Fidelity Bank
08.2009 - 09.2009
Administrative Assistant (National Service)
KNUST Exams Office
07.2006 - 11.2006
Administrative Assistant (National Service)
KNUST Exams Office
11.2005 - 07.2006
Master of Business Administration - Human Resource Management
KNUST
BSc. Management Studies -
Central University College
HND Secretaryship and Management Studies -
Takoradi Polytechnic
West African Senior Secondary School Certificate -
Aburi Girls’ Senior Secondary School
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