Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Areasofspecialization
Timeline
Generic

JEMIMA MAWUENA OFORI

TEMA

Summary

Experienced and compassionate human resources professional dedicated to assisting employers in recruiting, developing, and retaining qualified candidates. Collaborative with management teams to cultivate employee-centric cultures that foster positive morale and optimize productivity. Possesses excellent interpersonal, coaching, and communication skills to motivate and inspire others. Highly skilled in establishing and maintaining lasting relationships with key decision makers, customers, and team members to advance company objectives. Equipped with extensive training and experience, prepared to embrace new professional opportunities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Human Resources B/P

Cardinal Namdini
10.2024 - Current
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
  • Administered employee leave requests in accordance with Labour Law, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Provided support during organizational restructuring efforts, minimizing disruptions to daily operations while ensuring fair treatment of affected employees.
  • Coordinated employee training programs to boost skills development and improve overall performance.
  • Streamlined recruitment processes, expediting the hiring of qualified candidates.
  • Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
  • Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
  • Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
  • Developed and maintained relationships with external recruitment agencies to expand candidate pools for hard-to-fill positions, ultimately leading to successful hires.
  • Collaborated with department heads to identify staffing needs and strategize recruitment efforts.
  • Implemented workforce planning techniques to adeptly match talent with task requirements.
  • Oversaw compliance with labor laws and regulations, minimizing risk of legal issues.

Human Resource Manager

Bureau Veritas Ghana/Oil and Gas
04.2023 - Current
  • Develop and implement the HR /TM and People strategies aligned to the business objectives
  • Support and coach the management team on all people leadership matters, including business change and transformation
  • Forming strong relationships with the management team to be able to challenge and coach in a high-performance environment
  • Responsible for all HR management and development (including recruitment and selection policy/practices, discipline, grievance, mentoring, salary and conditions, contracts, training and development, talent management, succession planning, driving performance appraisals and any other HR related issues)
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management
  • Monitored and handled employee claims involving performance-based and harassment incidents
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards
  • Maintained human resources regulatory compliance with local, state and federal laws
  • Motivated employees through special events, incentive programs, and constructive feedback
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset
  • Lead the work to regularly review the company's talent management processes within the business areas, including performance/potential management, resource planning and succession planning
  • Where necessary, work in partnership on projects to aid continuous improvement and implement improvement programs (e.g., changes to working practices, organization changes and business)

Human Resource Manager

D'AVENUE HOTEL
08.2022 - 03.2023
  • Developed and implement HR strategies and initiative aligned with the overall business strategy
  • Bridged management and employment relation by addressing demands, grievances, and other issues
  • Managed the recruitment and selection process
  • Ensured legal compliance throughout human resource management
  • Reported to management and provide decision support through HR metrics
  • Maintained pay plan and benefit program
  • Nurtured a positive working environment
  • Imbibed company culture in all employees
  • Assessed training needs to apply and monitor training programs

Operations Manager

RB PARKHILL HOTEL
06.2022 - 08.2022
  • Oversee all personnel and solving problems arising within the hotel
  • Monitoring employee performance and conducting regular evaluations to help improve customer experience
  • Maintain records of budget and expenses
  • Resolving issues regarding hotel services and amenities and policies
  • Coordinating with external parties, including supplier's travel agencies and conference planners
  • Evaluating hotel performance and ensuring compliance with safety rules
  • Partaking in financial activities, including establishing room rates, setting budget and assigning funds to departments

Sales and Marketing Executive

RB PARKHILL HOTEL
11.2021 - 06.2022
  • Oversee budgets for advertising, marketing and promotions
  • Maximize the hotel's revenue by developing programs to increase occupancy and make profitable use of its accommodation, meeting and leisure facilities
  • Oversee the booking and reservation of space in the hotel to ensure availability and proper arrangement
  • Setting annual budgets and implement strategies effective for achieving targets
  • Define roles that reflect the strengths of products and assign responsibilities for achieving the sales performance required by the hotel
  • Conduct assessment of sales performance to make necessary adjustments to increase patronage
  • Responsible for coordinating marketing and promotional activities to meet customer needs, working closely with other hotel staff to ensure customers are satisfied with the facilities and services rendered

Branch Head/Investment Advisor

MUTUAL INTEGRITY
02.2017 - 11.2020
  • Responsible for the daily management and administration of the branch, providing leadership, guidance and support to the Branch in meeting its sales targets
  • Promoted best practice and ensured compliance with investment guidelines established by the Securities and Exchange Commission
  • Initiated action to develop relevant products to drive investment to achieve targeted revenue as well as meet customers' needs in line with market trends and overall business strategy
  • Setting up of office, procuring logistics, recruiting, and training of staff
  • Managed seven(7) Permanent staff and 10 field officers
  • Setting up of working procedures and administrative systems for work
  • Marketing company's products and winning clients from corporate organizations
  • Setting up client's profiles and investment plans
  • Managed a clientele base in excess of 250 with diverse investment options
  • Undertook strategic stakeholder engagement and ensured effective communication across all levels
  • Identified, mapped, analyzed, and engaged stakeholders on a win-win situation or level of cooperation and interest in company goals
  • Managed client's investments and ensured prompt redemptions and rollovers
  • Managed a total portfolio in excess of GH₵ 3million as at year ending, December 31, 2018
  • Searched and conducted training for corporate organizations in Financial Literacy
  • Conducted trainings for corporate entities for example AngloGold Ashanti Iduapriem Limited with over 600 employees

HR Officer

GHANA PORTS AND HARBOUR AUTHORITY
08.2009 - 04.2010
  • Provide support and assistance to supervisors on team recruitment process such as vacancy requisitions and its approval process, preparation of internal/external adverts, arranging and conducting interviews including preparation of interview assessment forms and report
  • Oversee the HR operations, information management, and office staff by planning, organizing, and directing HR operations and activities
  • Develop broad HR system and process knowledge to provide support, reporting and issue resolution related to key initiatives
  • Evaluate organizational needs, develop aligned human resource solutions and implement strategies in the areas of compensations and benefits and workforce efficiency
  • Research, escalate, and resolve complex new hire process and system issues and investigate associate relations issues and partner with managers, for resolution
  • Orient new employees by providing orientation packets; reviewing company policies; gathering withholding and explaining of benefit programs

National Service Person

GHANA PORTS AND HARBOUR
11.2008 - 08.2009

Education

MSc - Human Resource Management

KNUST
12.2023

BSc - Hospitality and Tourism Management

Ghana Institute of Management and Public Administration
01.2015

HND - Hospitality and Tourism Management

Ho Technical University
01.2008

Senior Secondary School Certificate Examination -

St. Mary's Senior High School
01.2005

Skills

  • Labor Relations
  • Microsoft Office Proficiency
  • Payroll Coordination on PaySpace
  • Policy Enforcement
  • Employee Relations
  • Succession Planning
  • Performance Assessment
  • Employee Onboarding
  • Legal Compliance
  • Recruitment and Hiring
  • Exit Interviews and Processes
  • Human Resource Information System HRIS
  • Valid Driving License - License "B"

Certification

  • Senior Professional Human Resource International (SPHRi), 2023
  • Ghana Institute of Management and Public Administration (GIMPA, Accra) - Office Management
  • Professional Human Resource International (PHRi)

References

References available upon request

Areasofspecialization

  • Human Resource Management
  • Conflict Management
  • Payroll Administration
  • Asset Management
  • Employee Training and Development
  • HRMS Administration and labor law
  • Report Generation
  • Team Leadership

Timeline

Human Resources B/P

Cardinal Namdini
10.2024 - Current

Human Resource Manager

Bureau Veritas Ghana/Oil and Gas
04.2023 - Current

Human Resource Manager

D'AVENUE HOTEL
08.2022 - 03.2023

Operations Manager

RB PARKHILL HOTEL
06.2022 - 08.2022

Sales and Marketing Executive

RB PARKHILL HOTEL
11.2021 - 06.2022

Branch Head/Investment Advisor

MUTUAL INTEGRITY
02.2017 - 11.2020

HR Officer

GHANA PORTS AND HARBOUR AUTHORITY
08.2009 - 04.2010

National Service Person

GHANA PORTS AND HARBOUR
11.2008 - 08.2009

MSc - Human Resource Management

KNUST

BSc - Hospitality and Tourism Management

Ghana Institute of Management and Public Administration

HND - Hospitality and Tourism Management

Ho Technical University

Senior Secondary School Certificate Examination -

St. Mary's Senior High School

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