JEMIMA MAWUENA OFORI
TEMA
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Human Resource Manager
Bureau Veritas Ghana/Oil and Gas
04.2023 - Current
- Develop and implement the HR /TM and People strategies aligned to the business objectives
- Support and coach the management team on all people leadership matters, including business change and transformation
- Forming strong relationships with the management team to be able to challenge and coach in a high-performance environment
- Responsible for all HR management and development (including recruitment and selection policy/practices, discipline, grievance, mentoring, salary and conditions, contracts, training and development, talent management, succession planning, driving performance appraisals and any other HR related issues)
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Lead the work to regularly review the company's talent management processes within the business areas, including performance/potential management, resource planning and succession planning
- Where necessary, work in partnership on projects to aid continuous improvement and implement improvement programs (e.g., changes to working practices, organization changes and business
Human Resource Manager
D'AVENUE HOTEL
08.2022 - 03.2023
- Developed and implement HR strategies and initiative aligned with the overall business strategy.
- Bridged management and employment relation by addressing demands, grievances, and other issues.
- Managed the recruitment and selection process.
- Ensured legal compliance throughout human resource management.
- Reported to management and provide decision support through HR metrics.
- Maintained pay plan and benefit program.
- Nurtured a positive working environment.
- Imbibed company culture in all employees.
- Assessed training needs to apply and monitor training programs.
Operations Manager
RB PARKHILL HOTEL
06.2022 - 08.2022
- Oversee all personnel and solving problems arising within the hotel.
- Monitoring employee performance and conducting regular evaluations to help improve customer experience.
- Maintain records of budget and expenses.
- Resolving issues regarding hotel services and amenities and policies.
- Coordinating with external parties, including supplier’s travel agencies and conference planners.
- Evaluating hotel performance and ensuring compliance with safety rules.
- Partaking in financial activities, including establishing room rates, setting budget and assigning funds to departments
Sales and Marketing Executive
RB PARKHILL HOTEL
11.2021 - 06.2022
- Oversee budgets for advertising, marketing and promotions.
- Maximize the hotel’s revenue by developing programs to increase occupancy and make profitable use of its accommodation, meeting and leisure facilities.
- Oversee the booking and reservation of space in the hotel to ensure availability and proper arrangement.
- Setting annual budgets and implement strategies effective for achieving targets.
- Define roles that reflect the strengths of products and assign responsibilities for achieving the sales performance required by the hotel.
- Conduct assessment of sales performance to make necessary adjustments to increase patronage.
- Responsible for coordinating marketing and promotional activities to meet customer needs, working closely with other hotel staff to ensure customers are satisfied with the facilities and services rendered.
Branch Head/Investment Advisor
MUTUAL INTEGRITY
02.2017 - 11.2020
- Responsible for the daily management and administration of the branch, providing leadership, guidance and support to the Branch in meeting its sales targets.
- Promoted best practice and ensured compliance with investment guidelines established by the Securities and Exchange Commission.
- Initiated action to develop relevant products to drive investment to achieve targeted revenue as well as meet customers’ needs in line with market trends and overall business strategy.
- Setting up of office, procuring logistics, recruiting, and training of staff. Managed seven(7) Permanent staff and 10 field officers.
- Setting up of working procedures and administrative systems for work.
- Marketing company’s products and winning clients from corporate organizations.
- Setting up client’s profiles and investment plans. Managed a clientele base in excess of 250 with diverse investment options.
- Undertook strategic stakeholder engagement and ensured effective communication across all levels. Identified, mapped, analyzed, and engaged stakeholders on a win-win situation or level of cooperation and interest in company goals.
- Managed client’s investments and ensured prompt redemptions and rollovers. Managed a total portfolio in excess of GH₵ 3million as at year ending, December 31, 2018.
- Searched and conducted training for corporate organizations in Financial Literacy. Conducted trainings for corporate entities for example AngloGold Ashanti Iduapriem Limited with over 600 employees.
HR Officer
GHANA PORTS AND HARBOUR AUTHORITY
08.2009 - 04.2010
- Provide support and assistance to supervisors on team recruitment process such as vacancy requisitions and its approval process, preparation of internal/external adverts, arranging and conducting interviews including preparation of interview assessment forms and report.
- Oversee the HR operations, information management, and office staff by planning, organizing, and directing HR operations and activities.
- Develop broad HR system and process knowledge to provide support, reporting and issue resolution related to key initiatives.
- Evaluate organizational needs, develop aligned human resource solutions and implement strategies in the areas of compensations and benefits and workforce efficiency.
- Research, escalate, and resolve complex new hire process and system issues and investigate associate relations issues and partner with managers, for resolution.
- Orient new employees by providing orientation packets; reviewing company policies; gathering withholding and explaining of benefit programs.
National Service Person
GHANA PORTS AND HARBOUR
11.2008 - 08.2009
Education
MSc Human Resource Management -
KNUST
12.2023
BSc Hospitality and Tourism Management -
Ghana Institute of Management and Public Administration (GIMPA)
01.2015
HND Hospitality and Tourism Management -
Ho Technical University
01.2008
Senior Secondary School Certificate Examination -
St. Mary's Senior High School
01.2005
Skills
- Labor Relations
- Microsoft Office Proficiency
- Payroll Coordination on PaySpace
- Policy Enforcement
- Employee Relations
- Succession Planning
- Performance Assessment
- Employee Onboarding
- Legal Compliance
- Recruitment and Hiring
- Exit Interviews and Processes
- Human Resource Information System HRIS
- Valid Driving License – License “B”
Certification
- Senior Professional Human Resource International (SPHRi) - 2023
- Ghana Institute of Management and Public Administration (GIMPA, Accra) - Office Management
- Professional Human Resource International (PHRi)- Pending
Areas Of Specialization
- Human Resource Management
- Conflict Management
- Hotel Management
- Asset Management
- Employee Training and Development
- HRMS Administration and labor law
- Report Generation
- Team Leadership
References
- MR ERIC SIBA, +2250708782082
- MRS JAEL ACHEAMPONG, +233552472633
Timeline
Human Resource Manager
Bureau Veritas Ghana/Oil and Gas
04.2023 - Current
Human Resource Manager
D'AVENUE HOTEL
08.2022 - 03.2023
Operations Manager
RB PARKHILL HOTEL
06.2022 - 08.2022
Sales and Marketing Executive
RB PARKHILL HOTEL
11.2021 - 06.2022
Branch Head/Investment Advisor
MUTUAL INTEGRITY
02.2017 - 11.2020
HR Officer
GHANA PORTS AND HARBOUR AUTHORITY
08.2009 - 04.2010
National Service Person
GHANA PORTS AND HARBOUR
11.2008 - 08.2009
MSc Human Resource Management -
KNUST
BSc Hospitality and Tourism Management -
Ghana Institute of Management and Public Administration (GIMPA)
HND Hospitality and Tourism Management -
Ho Technical University
Senior Secondary School Certificate Examination -
St. Mary's Senior High School
- Senior Professional Human Resource International (SPHRi) - 2023
- Ghana Institute of Management and Public Administration (GIMPA, Accra) - Office Management
- Professional Human Resource International (PHRi)- Pending
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