Jemima Danquah
Accra,Ghana
Summary
Customer Service and Client Relations professional with over five years of experience in front desk operations, administrative support, client advisory, and customer engagement across corporate, education, travel, and service environments. Recognized for delivering professional first impressions, managing inquiries efficiently, and maintaining organized systems that improve service delivery. Calm under pressure, detail-oriented, and committed to providing excellent customer experiences.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Production Manager
ISIPHUKUPHUKU STUDIOS
2025.02 - 2026.05
- Coordinated schedules for over 40 participants a day and operational timelines for the show.
- Acted as liaison between teams and managed logistics
- Ensured structured workflow in fast-paced environment
Social Media Manager
PRAYER CATHEDRAL INT
2023.04 - 2026.05
- Designed and delivered creative and engaging social media strategies.
- Managed the day-to-day handling of all social media channels such as Facebook, Instagram, LinkedIn, Twitter, TikTok and YouTube, adapting content to suit different channels and audiences.
- Created and/or coordinated original and engaging multimedia content across multiple social platforms.
- Developed, launched, and managed new competitions and campaigns that promote the brand.
- Managed and facilitated social media communities by responding to social media posts and developing discussions.
- Identified consumer trends to help with planning social media campaigns
Front Desk Manager/TA
PALACE ROYAL ACADEMY
2024.02 - 2025.02
- Tutored or assisted individual students
- Supervised children at lunch, in the hallways, and at recess
- Helped with children who have special needs
- Served as the first point of contact for 20 clients a day.
- Managed records related to incoming clients, coordinated daily operations
- Ensured organized reception service.
Front Desk Manager
SIEMENS
2022.12 - 2023.09
- Greeted and welcomed clients and authorized their access into the office
- Filed invoices and receipts
- Took stock of office supplies and made sure that they were always available
- Responsible for organizing fire drills for the office
- Responsible for organizing work trips and ensuring its success
Administrative Assistant
PRESTIGE ROCK GHANA LIMITED
2021.08 - 2022.08
- Advised customers on passport and visa requirements, as well as travel insurance options
- Promoted services and facilitating available services to airlines and passengers during their travel
- Interpreted standard industry codes to plan and reserved travel itineraries
- Provided good customer service and retained customer loyalty
- Used the global distribution system to make and maintain reservations and issue travel documents.
Travel Coordinator (Intern/Apprentice)
DEROYAL INTERNATIONAL TRAVELS
2020.01 - 2021.01
- Managed end-to-end travel logistics and hospitality services within a fast-paced corporate environment, ensuring high-quality operations and premium guest experiences.
- Developed, coordinated, and managed complex international client travel itineraries with high precision and organization.
- Delivered exceptional, empathetic customer service to high-pressure clients, maintaining patience and ensuring a premium guest experience.
- Handled day-to-day administrative tasks and coordinated intricate travel details to support smooth business operations.
- Resolved unexpected travel changes and logistical shifts calmly and efficiently under pressure, securing practical solutions for clients.
- Partnered closely with team members and proactively supported colleagues across various tasks to maintain optimal workplace productivity.
Customer Service Personnel
BARCELOS
2019.01 - 2020.01
- Providing excellent customer services. Always striving towards the best
- Assigned with customer service, receiving, and greeting customers and presenting menus. Also making suggestions based on their preferences and serving food/drinks.
- Always keeping tables clean and tidy. Checking products for quality. Delivering checks and collected Payments.
- Cooperating and communicating with all serving and kitchen staff.
- Adhering to all relevant Health department rules/regulations and all customer service guidelines
Telemarketer
JERRYS GYM
Pretoria West
2017.12 - 2018.12
- Responsible for answering calls
- Marketing the company through phone calls to existing clients and potential clients
- Telephonically informing clients of ongoing deals and promotions
Education
Certificate - TEFL
Tefl universal
Online 2023.01 - 2023.01
Certificate - Digital Marketing
Google Digital Garage
Online 2022.01 - 2022.01
Certificate - IT @ Workplace
IPMC
Accra, Ghana 2022.01 - 2022.01
Certificate - Security Training
Omega Risk Solutions
AccraDiploma - Foundation for Travel and Tourism
Ghana Aviation Training Academy
Accra, Ghana 2020.01 - 2020.01
High School Diploma -
Eagle’s Nest Christian School
South Africa 2012.01 - 2014.01
Skills
- Microsoft Office
- Good listener and communicator
- Social Media
- Organizational and planning skills
- Time management
- Language skills
- Digital skills
- Travel and tourism skills
LANGUAGE SKILLS
Mother tongue(s): ENGLISH | TWI
Native
Other language(s): AFRIKAANS - A2 Listening, B1 Reading, A2 Spoken production, B1 Writing
Beginner
GERMAN - A1 Listening, A2 Reading, A1 Spoken production, A1 Spoken interaction, A1 Writing
Beginner
PROFESSIONAL DEVELOPMENT
- CURRENT
- Customer service and Client relationship management skills
- Front desk operations and office management skills
- Travel advisory and Global distribution systems knowledge
- Competencies in Education support, digital tools and workplace safety
Timeline
Production Manager
ISIPHUKUPHUKU STUDIOS
2025.02 - 2026.05
Front Desk Manager/TA
PALACE ROYAL ACADEMY
2024.02 - 2025.02
Social Media Manager
PRAYER CATHEDRAL INT
2023.04 - 2026.05
Certificate - TEFL
Tefl universal
2023.01 - 2023.01
Front Desk Manager
SIEMENS
2022.12 - 2023.09
Certificate - Digital Marketing
Google Digital Garage
2022.01 - 2022.01
Certificate - IT @ Workplace
IPMC
2022.01 - 2022.01
Administrative Assistant
PRESTIGE ROCK GHANA LIMITED
2021.08 - 2022.08
Travel Coordinator (Intern/Apprentice)
DEROYAL INTERNATIONAL TRAVELS
2020.01 - 2021.01
Diploma - Foundation for Travel and Tourism
Ghana Aviation Training Academy
2020.01 - 2020.01
Customer Service Personnel
BARCELOS
2019.01 - 2020.01
Telemarketer
JERRYS GYM
2017.12 - 2018.12
High School Diploma -
Eagle’s Nest Christian School
2012.01 - 2014.01
Certificate - Security Training
Omega Risk Solutions