Jemima Akuffo
Accra
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Shanti Wellness
Customer Service Representative
Accra
02.2024 - 12.2024
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
Ghana Cocoa Board
Human Resource Administrator
Accra
10.2022 - 10.2023
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Maintained a positive attitude while performing under pressure.
- Communicated effectively with directors regarding any changes needed to enhance performances.
- Assisted in the preparation of audit documents, such as reconciliations and journal entries.
- Developed Excel spreadsheets to track expenses, revenue, cash flows and other KPIs.
- Updated and maintained databases with current information.
St. Kem Pharmacy
Sales Representative
Accra
04.2019 - 07.2021
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Gathered, defined and translated client requirements into product stories and actionable tasks.
- Reviewed information and elements regularly on websites and pages for accuracy and functionality.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Bachelor of Arts - Education
University of Ghana
Accra, Ghana09-2022
Skills
- Communication
- Teamwork
- Customer service
- Adaptability
- Digital literacy
- Creativity
- Time Management
References
- Nana Yaa Obuo - 0559724125
- Suzzy Abbey - 0546219486
- Kofi Kyei - 0245085032
Timeline
Shanti Wellness
Customer Service Representative
02.2024 - 12.2024
Ghana Cocoa Board
Human Resource Administrator
10.2022 - 10.2023
St. Kem Pharmacy
Sales Representative
04.2019 - 07.2021
Bachelor of Arts - Education
University of Ghana
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