JEHOSHUA WRIGHT
ACCRA, TEMA
Summary
Goal-oriented IT marketing professional with expertise in data analytics, KPI tracking and campaign optimization. Gifted communicator and decisive planner with excellent project, time and strategy management skills. Innovative and cutting-edge with a discerning nature.
I am also a performance-oriented Sales Leader offering exceptional record of achievement over 3 -year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
15
15
years of professional experience
Work History
Business Applications Manager
TEMA
05.2022 - Current
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Oversaw development and implementation of improvements to support and network operations.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Resolved problems, improved operations and provided exceptional service.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
Digital Strategist
TEXSTYLES GHANA LIMITED
11.2021 - 05.2022
- Developed the strategy plan for GTP's maiden e-commerce
- Cultivated relationships with search engine providers to gain industry insights and determine prospects.
- Collected and analyzed Web metrics such as visits, time on site and page views per visit.
- Monitored and evaluated website analytics to identify trends and opportunities for improvement.
- Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities.
- Identified technology framework required to support digital strategies.
- Led some-person cross-departmental staff to develop and execute all digital and social marketing initiatives.
Senior Sales Operations Manager
TEXSTYLES GHANA LIMITED
01.2019 - 10.2021
- Coordinated meetings and logistics for national sales meetings and directed and supervised 30-member team.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Prepared sales presentations for clients showing success and credibility of products.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
Digital Marketer
TEXSTYLES GHANA LIMITED
08.2018 - 11.2021
- I handled digital marketing for the GTP & Vlisco in addition to my core responsibilities. This lead to the huge growth of the brand's digital channels. One of the greatest achievement was starting an Instagram page with now 270k followers.
- Masterminded highly successful digital strategies for various platforms to attract customer engagement.
- Utilized techniques such as cold calling, networking and prospecting to develop new leads.
- Increased customer acquisition and ROI through continuous optimization, testing and experimenting with ad creative work, bid strategies, audience targeting and placements.
- Monitored trends in digital marketing landscape and adjusted strategies accordingly.
- Monitored return on investment of online and social media marketing efforts.
- Managed marketing campaigns to cultivate brand awareness and drive website traffic.
- Analyzed competitor pages to locate backlink and keyword opportunities.
- Established and maintained relationships with key stakeholders to deliver successful execution of marketing initiatives.
- Drove cross-functional collaboration with focus on quality service delivery.
IT Support Specialist
TEXSTYLES GHANA LIMITED (VLISCO GROUP)
08.2008 - 12.2018
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Delivered onsite technical support for 620 employees.
- Answered questions and provided information to customers about new software or hardware.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Bachelor of Science - Information Technology
Bluecrest College
ACCRA06.2016
Professional Diploma - Digital Marketing Digital Marketing
Digital Marketing Institue
United Kingdom06.2017
Professional Diploma in Information Technology - Network Engineering
NIIT
TEMA,GHANA06.2016
Honours Diploma Information Technology, - Network Engineering Microsoft
NIIT
TEMA,GHANA06.2013
Skills
- Data Insight Management
- Digital Support
- Digital Mapping
- Message Deployment
- Staff Management
- Presentation Delivery
- Collateral Management
- Operational Standards
- Quarterly Forecasting
- Search Engine Optimization Practices
- Digital Tools
- Communications Strategies
Timeline
Business Applications Manager
TEMA
05.2022 - Current
Digital Strategist
TEXSTYLES GHANA LIMITED
11.2021 - 05.2022
Senior Sales Operations Manager
TEXSTYLES GHANA LIMITED
01.2019 - 10.2021
Digital Marketer
TEXSTYLES GHANA LIMITED
08.2018 - 11.2021
IT Support Specialist
TEXSTYLES GHANA LIMITED (VLISCO GROUP)
08.2008 - 12.2018
Bachelor of Science - Information Technology
Bluecrest College
Professional Diploma - Digital Marketing Digital Marketing
Digital Marketing Institue
Professional Diploma in Information Technology - Network Engineering
NIIT
Honours Diploma Information Technology, - Network Engineering Microsoft
NIIT
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