Jeffrey Gilbert Myers
Accra
Summary
Revenue-focused Junior Product Manager with 6 years of experience overseeing product development and marketing lifecycles from inception to rollout. Budget-minded strategist, generating product-specific content while adhering to project constraints. Audience-oriented marketing manager, employing varying strategies to reach diverse demographics.
Overview
13
13
years of professional experience
Work History
Assistant Product Manager, Cards & Digital
Ecobank Group
Accra
07.2017 - Current
- Manage cross-functional teams to commercialize new payment products and drive optimization to impact bottomline.
- Manage Card Scheme FX exposure in settlements, chargebacks and dispute resolution within affiliate markets.
- Implemented approved operational accounting redesign to Visa Prepaid card product from $10m to $16.2m. Suggested currency mark-up percentage on base II transactions . Prepaid product is now live in 25 markets for both plastic and virtual cards with 12 BIN sponsorship programs and positioned to scale.
- Manage industry and associated exposures of Ecobank markets scoping merchant acquiring, PCI compliance.
- Leverage deep knowledge and understanding of scheme operations ( Visa, MasterCard and Union Pay) and effectively communicate to associates and functional units to align with new scheme mandates
- Optimized merchant acquiring business from T+3 TAT to consistent T+1 through cross functional build collaborating with engineers and operations to programme automated end to end clearing, processing giving competitive edge to our sales team with YoY acquiring portfolio averaging 762m transactions worth $1.2b in value
Lead Associate, Cards & Alternate Payments Ops
Ecobank Group
Accra
10.2012 - 06.2017
- Conducted standard and enhanced due diligence to ensure compliance with industry best practices including applicable regulatory layers; KYC, Payment Card Industry, (PCI), AML/CFT in Merchant underwriting and payment processing.
- Collaborated as product owner and subject matter expert on product development and user acceptance tests (UAT) for ISO patches and two new card-less services used to improve customer experience, thus increasing self -service of cardholders and reducing customer interaction volumes by 30%
- Member of task force to deliver scheme mandate to migrate from magnetic stripe to Europay, MasterCard and Visa (EMV) payment cards seamlessly and on time. Avoiding non-compliance penalties and fines
- Molded team and embraced change to adapt within dynamic market.
- Generated reporting to aid leadership with information to determine future credit card goals.
- Monitored existing customer accounts for continued creditworthiness based on analysis of past performance and current information.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Collaborated with HR business partner to create prototypes of new designs and training materials.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
KYC & AML Associate
Ecobank Ghana PLC
Acrra
08.2010 - 09.2012
- Drafted AML training document adopted by Ghana affiliate
- Reduced accounts with incomplete documents by 27% through nationwide AML training engaging all front facing associates in first line screening of existing or prospective clients and related parties
- Collaborated with Central bank on 71 suspected cases value of $1.9M.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
- Conducted KYC formality reports on questionable accounts and transactions.
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
Education
No Degree - Agile Methodologies
Udemy
Online10.2020
No Degree - Data Analysis
IBM
Online11.2019
No Degree - Risk Management in Anti Money Laundering
National Banking College
Accra, Ghana07.2015
Bachelor of Science - Biological And Physical Sciences
University of Cape Coast
Ghana07.2009
Skills
- Business Growth
- Card Scheme Operations
- Customer Accounts Management
- MySQL
- Cross-Departmental Alignment
- Business Operations & Process improvement
- Marketing Strategy Development
- Agile
- Customer Needs Assessments & Experience
- Microsoft Office Suite
Timeline
Assistant Product Manager, Cards & Digital
Ecobank Group
07.2017 - Current
Lead Associate, Cards & Alternate Payments Ops
Ecobank Group
10.2012 - 06.2017
KYC & AML Associate
Ecobank Ghana PLC
08.2010 - 09.2012
No Degree - Agile Methodologies
Udemy
No Degree - Data Analysis
IBM
No Degree - Risk Management in Anti Money Laundering
National Banking College
Bachelor of Science - Biological And Physical Sciences
University of Cape Coast
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