JEFFREY MENDS
Sunyani
Summary
Customer-focused Pharmacy Technician with more than 2 years of experience working in hospital and community pharmacies and frozen foods company. Looking to utilize my acquired skills, customer service and knowledge to increase revenue and customer satisfaction at every possible workplace.
Developed strong organizational and data management skills in fast-paced pharmaceutical environment. Transitioning to new field, bringing experience in managing detailed records and ensuring accuracy under pressure. Looking to leverage these skills in dynamic and challenging new role.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician / Sales Manager
SamlynCare Pharmacy
11.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Sales Agent
Sem Kwame Owusu-Ansah Ent.
11.2023 - 10.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of frozen food products to promote sales.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Pharmacy Technician
Seventh Day Adventist Hospital
01.2022 - 01.2023
- Assisted with filling and labeling prescriptions.
- Entered and preprocessed prescriptions data via the software system being used at the hospital.
- Patient counseling and advice on some medical situations and how to manage them.
- Dispensed medications to patients effectively.
- Established good relationships with customers through effective communication skills.
Education
HND - Dispensary Technology, Pharmacy Technician
Sunyani Technical University
01.2022
High School Diploma -
Accra Academy Senior High School
Accra05-2019
Skills
- Attention To Detail
- Communication
- Multitasking
- Computer expertise
- Problem-solving skills
- Team collaboration
- Medication dispensing
- Patient confidentiality
- Processing payments
- Interpreting orders
- Ordering and stocking medications
- Data entry
LANGUAGES
English
Timeline
Pharmacy Technician / Sales Manager
SamlynCare Pharmacy
11.2024 - Current
Sales Agent
Sem Kwame Owusu-Ansah Ent.
11.2023 - 10.2024
Pharmacy Technician
Seventh Day Adventist Hospital
01.2022 - 01.2023
HND - Dispensary Technology, Pharmacy Technician
Sunyani Technical University
High School Diploma -
Accra Academy Senior High School
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