Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jeffrey Konadu

Accra

Summary

Adept in network administration and fostering team collaboration, I significantly enhanced system availability and efficiency at MultiPlay Solutions Ltd. Leveraging skills in Active Directory management and remote support, I streamlined IT processes, reduced downtime, and mentored junior engineers, aligning technology solutions with business objectives.

Overview

12
12
years of professional experience

Work History

IT Support Consultant

Pacific Heavens Logistics
02.2022 - Current
  • Conducted thorough assessments of existing client networks to identify areas for improvement or expansion opportunities.
  • Maintained detailed records of completed projects to provide accurate reporting capabilities for future reference.
  • Developed customized IT strategies for clients to align technology solutions with business objectives.
  • Evaluated emerging technologies for potential implementation into existing systems, staying ahead of industry trends.
  • Coordinated efforts with vendors to obtain necessary equipment replacements or repairs at minimal cost while maintaining quality standards.
  • Trained end users in new technologies and applications, promoting seamless adoption of systems upgrades.
  • Reduced downtime for clients with proactive identification and resolution of technical issues.

Network Engineer

Urban Desk Solutions
02.2020 - Current
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Design network layout of projects mostly residential & corporate organizations.
  • Installation of CCTV, Access Control & IP Telephony.
  • Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Integrated fixed wireless connectivity into facilities requiring high-speed networks.

Network Engineer

MultiPlay Solutions Ltd
02.2016 - 09.2019
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
  • Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
  • Trained junior engineers on industry best practices, fostering a collaborative team environment that prioritized knowledge sharing.

IT Technical Support Specialist

HullBlyth Ghana Ltd
04.2013 - 12.2015
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
  • Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
  • Employed remote support tools effectively for efficient troubleshooting of offsite issues.
  • Collaborated with cross-functional teams to develop and implement IT solutions.
  • Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi & Cellular.
  • Assist users with complaint of issues pertaining to computer system via help desk.

Education

Bachelor of Science - Computer Science & Information Systems

Datalink Institute
Accra
05-2010

Skills

  • Patch management
  • Active Directory management
  • Ticketing system proficiency
  • Desktop support
  • Wireless networking
  • Remote support capabilities
  • Application support
  • Email administration

Accomplishments

  • Deployment of office 365
  • Development of help desk system
  • Development of vessel display system

Timeline

IT Support Consultant

Pacific Heavens Logistics
02.2022 - Current

Network Engineer

Urban Desk Solutions
02.2020 - Current

Network Engineer

MultiPlay Solutions Ltd
02.2016 - 09.2019

IT Technical Support Specialist

HullBlyth Ghana Ltd
04.2013 - 12.2015

Bachelor of Science - Computer Science & Information Systems

Datalink Institute

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Jeffrey Konadu