Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Timeline
Generic

JEFFREY DAPAAH

Accra

Summary

An excellent team player who is assertive and has garnered the ability to work under pressure after years of work with different organizations. Not only do I have impeccable knowledge and experience in areas of Sales & Marketing, but also, I have shown great deal of enthusiasm in the field of Administration and Management. Results oriented and ready to learn. I am looking forward to adding my expertise to the progress of your organization to achieve her goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

10
10
years of professional experience

Work History

Operations Manager

AMALENA COMPANY LIMITED
01.2019 - Current
  • Oversee the day-to-day operations of all twenty-one shops across the country
  • Prepare monthly, quarterly and midyear operations report to Management
  • Formulate strategic and operational objectives
  • Improve operational management systems, processes, and best practices.
  • Streamlined operations and prioritized task which reduced delays and increased revenue by 25% and improved our customer delivery.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Assistant Sales Manager

AMALENA COMPANY LIMITED
03.2016 - 12.2018
  • Assist the manager with the formulation of yearly sales target and strategies to achieve those targets
  • Enhance customer relationship with the company through action research to identify customers' interests and needs
  • Author quarterly reports and analyze sales report to keep track of the progress of the Company
  • Capacity building of staff through trainings and workshops
  • Pioneered the creation of WhatsApp group to market company's products and services to consumers in order to increase sales
  • Show quick response to any other duties of concern.
  • Developed strong client relationships for repeat business and increased referrals.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.

Researcher

UNIVERSITY OF DEVELOPMENT STUDIES
  • Charged with the responsibility of data collection
  • Verified, analyzed, and interpreted data to influence policy formulation
  • Conducted research interviews for population census
  • Proofread researched document.

National Service

KOMFO ANOKYE TEACHING HOSPITAL
08.2014 - 08.2015
  • Member of a medical outreach team for sensitization of the masses on the essence of knowing one's blood group and other related thematic topics
  • Participated in regularly organized blood campaign
  • Facilitated in the preparation of certificates for blood donors.
  • Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
  • Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
  • Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.

High School Educator

KWABRE SENIOR HIGH SCHOOL
01.2013
  • Administered the teaching of government subject to students
  • Conducted and supervised examinations.

Assistant Headmaster

GLOBAL COMMUNITY SCHOOL
01.2015 - 04.2015
  • Assisted the principal administrator in performing tasks such as admission of new students, archiving of records as well as report writing on students' attendance and output
  • Executed the receipt and booking of appointments as well as provided information for student registration procedure.

Member of Editorial Board (Secretary)

NIFA SENIOR HIGH SCHOOL
  • Solicited funds to support the publication of the school's magazine
  • Organized meetings, encouraged young amateur writers to get their works published in the school's magazine as well as conducted and transcribed interviews.

Education

MBA - Finance

University of Ghana, Legon Business School
ACCRA
10.2024

Bachelor of Education (Hons) Social Science (Political Science and Environment) - Education

University of Development Studies
WA
08.2014

West African Senior Secondary Certificate Exams (WASSCE) General Arts Option -

Nifa Senior High School
Eastern Region
06.2009

Skills

  • Excellent Communication Skills
  • Strong Leadership Skills
  • Impeccable Computer Skills (Microsoft Suite, Google Apps etc)
  • Work with little or no supervision
  • Staff Management
  • Team Collaboration
  • Attention to Detail
  • Effective Multitasking

Volunteer Experience

  • UNIVERSITY OF DEVELOPMENT STUDIES, Researcher (Community Profiling), 2011 - 2012, Charged with the responsibility of data collection., Verified, analyzed, and interpreted data to influence policy formulation., Conducted research interviews for population census., Proofread researched document.
  • NIFA SENIOR HIGH SCHOOL, Member of Editorial Board (Secretary), 2007-2008, Solicited funds to support the publication of the school's magazine., Organized meetings, encouraged young amateur writers to get their works published in the school's magazine as well as conducted and transcribed interviews.
  • NIFA SENIOR HIGH SCHOOL, Apostolic Student Union (Secretary), 2007-2008, Oversaw the daily administration of The Union., Conducted minutes during meetings., Responsible for record keeping.

References


  • Mr. Benjamin Arhin, Senior Blood Donor Organiser, Komfo Anokye Teaching Hospital, P.O. Box 1934, Kumasi, +233 244 273 778
  • Mrs. Rev Anita Manu, Director, Amalena Company Limited, Accra, +233 244 794 799

Timeline

Operations Manager

AMALENA COMPANY LIMITED
01.2019 - Current

Assistant Sales Manager

AMALENA COMPANY LIMITED
03.2016 - 12.2018

Assistant Headmaster

GLOBAL COMMUNITY SCHOOL
01.2015 - 04.2015

National Service

KOMFO ANOKYE TEACHING HOSPITAL
08.2014 - 08.2015

High School Educator

KWABRE SENIOR HIGH SCHOOL
01.2013

Researcher

UNIVERSITY OF DEVELOPMENT STUDIES

Member of Editorial Board (Secretary)

NIFA SENIOR HIGH SCHOOL

MBA - Finance

University of Ghana, Legon Business School

Bachelor of Education (Hons) Social Science (Political Science and Environment) - Education

University of Development Studies

West African Senior Secondary Certificate Exams (WASSCE) General Arts Option -

Nifa Senior High School
JEFFREY DAPAAH