Jeffery Osei Bonsu
Kitchener
Summary
Compassionate and results-driven support worker with two years of experience assisting individuals experiencing mental health, substance use, and developmental challenges. Skilled in crisis intervention, case management, and client-centered support. Proven ability to collaborate with multidisciplinary teams to deliver individualized care plans, advocate for patient rights, and connect individuals to critical resources. Dedicated to advancing resilience, safety, and well-being through harm reduction and evidence-based practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Support Worker
Korle Bu Teaching Hospital
02.2021 - 04.2022
- Worked with individuals experiencing mental health and substance use challenges, as well as children with developmental difficulties
- Managed crisis interventions for individuals in acute distress, ensuring their safety and well-being
- Collaborated with multidisciplinary teams to develop and implement care plans addressing medical, emotional, and social needs
- Conducted education sessions for patients and families on coping strategies, community resources, and self-management techniques
- Documented detailed case notes, maintaining strict compliance with confidentiality and hospital policies
- Facilitated discharge planning, coordinating post-hospital care, rehabilitation services, and community support
- Advocated for client rights and connected individuals to financial aid, housing, and other essential services
Community Support Worker
Local Outreach Program
05.2022 - 03.2024
- Provided outreach support to individuals facing housing instability, addiction, and mental health challenges
- Delivered resources and referrals to meet immediate and long-term needs, emphasizing harm reduction strategies
- Engaged with community partners to foster collaboration and enhance access to services
Education
Postgraduate: Mental Health And Substance Use -
Conestoga College
Kitchener, ON12-2024
Bachelor of Art in Social Work With Sociology -
University of Ghana
Accra, Ghana01-2023
Skills
- Supportive Counselling & Crisis Intervention
- Case Management & Care Plan Development
- Advocacy & Resource Connection
- Harm Reduction Strategies
- Life Skills & Vocational Support
- Multidisciplinary Team Collaboration
- Strong Communication & Organizational Skills
- Proficient in MS Office Suite (Word, Excel, Outlook)
Certification
- Non-Violent Crisis Intervention (NVCI) (Completed/In Progress)
- Applied Suicide Intervention Skills Training (ASIST) (Completed/In Progress)
- CPR & First Aid (Completed/In Progress)
Availability
- Flexible to work days, evenings, overnights, weekends, and holidays.
- Committed to meeting the scheduling requirements of the position, including working every other weekend.
Professional Values
Aligned with Thresholds Homes and Supports’ principles of hope, self-determination, collaboration, and equity. Dedicated to improving the quality of life for individuals through person-focused, recovery-oriented support.
Timeline
Community Support Worker
Local Outreach Program
05.2022 - 03.2024
Support Worker
Korle Bu Teaching Hospital
02.2021 - 04.2022
- Non-Violent Crisis Intervention (NVCI) (Completed/In Progress)
- Applied Suicide Intervention Skills Training (ASIST) (Completed/In Progress)
- CPR & First Aid (Completed/In Progress)
Postgraduate: Mental Health And Substance Use -
Conestoga College
Bachelor of Art in Social Work With Sociology -
University of Ghana
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