Jeff rogers
AAA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Focused Construction Site Supervisor with a background overseeing multiple job sites simultaneously and effectively. A highly collaborative individual considered an advocate for the construction team and willing to allocate resources to meet project objectives. Offering a strong understanding of quality service to manage conflicts with relative ease.
Overview
5
5
years of professional experience
Work History
Customer Service Representative (Remote)
Safer Road Rescue
01.2023 - Current
- Document all calls information according to standard operating procedure using CRM software.
- Identifying the needs of the client and find a solution to them.
- Working using geo-spatial tools and good usage of Google maps.
- Answering inbound calls,converting them to leads, and later to jobs.
- Verifying customers information and identification before processing payments for jobs.
- Followed up with customers about resolved issues and feedback of service to maintain high standards of customer service.
- Following communication script when handling different topics.
- Compiling records with statistical data for the billing department.
- Provided primary customer support to internal and external customers.
- Assisting with vendors needs such as payment, additional charges and documentation.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promptly responded to inquiries and requests from prospective customers.
- Working Pacific Time
Construction Site Supervisor
SuCasa Properties Ghana
03.2023 - 09.2023
- Identify issues and handled quickly by using knowledge of best practices and applying critical thinking skills.
- Organizing work schedules to crew members and supervising several teams at once, checking work techniques are correct and safe.
- Complete projects on time and within allocated budget.
- Mitigate site risks, auditing permit-to-work processes to keep conditions in compliance with regulatory protocols.
- Maintain daily communication with subcontractors and inspectors to drive forward progress of project.
- Answer questions from crew and communicated effectively to keep everyone updated on project's progress while creating positive job site environment.
- Training crew use of technology to help improve project's efficiency and overall quality.
- Estimating quantities, costs and time scales for material and labor.
- Schedule labor, ordered materials and coordinated with other contractors to complete projects.
- Handle issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
Assistant Site Supervisor
SuCasa Properties Ghana
01.2023 - 03.2023
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Conducted service appointments to diagnose and fix problems.
- Followed established safety rules, guidelines and company safety policies and procedures.
- Ensured that all employees are following regulations and staying safe while working.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
- Trained new crew members on service processes to increase productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to crew, setting priorities and goals.
- Assess artisans performance , providing guidance, feedback and support.
2D/3D Architectural Model (Intern)
Tenghill Limited Service
04.2022 - 08.2022
- Assessed daily workloads, scheduled and planned daily assignments
- Conceptualized compelling 3D design, visual effects and symbols, backgrounds and special features.
- Evaluated project requirements to identify and mitigate risks.
- Communicated with design team on new design.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Provided apprenticeship, insight and teamwork to employees to acquire knowledge of various company programs.
Architectural Design (Intern)
Neoteros Group
03.2021 - 09.2021
- Utilized computer program Revit and prepared design plans.
- Completed accurate site measurements.
- Designing interiors and exteriors of building for clients.
- Sorted and organized files, spreadsheets, and reports.
- Provided project progress updates and proposed solutions to issues.
- Coordinated with cross-functional teams to improve structure sustainability and design.
- Calculated cost estimates for smaller to larger projects.
Ghana Armed Forces - Teaching Assistant
Garrison Methodist Presbyterian Technical Vocational Institute - Burma Camp
09.2019 - 07.2020
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported planning and preparation for culturally-diverse class sessions.
- Studied and implemented latest information on specific subjects and learning strategies.
Education
Bachelor of Science - Construction Technology & Management
Kwame Nkrumah University of Science And Technology
Accra, Ghana11.2024
HND - Building Technology
Accra Technical University
Accra, Ghana11.2019
WASSCE - Building Construction And Woodwork
Suhum Senior High Tech. School
Suhum, Eastern Region11.2014
Skills
- Security Management
- Hand and Power Tool Operation
- Assignment Delegation
- Materials Estimation
- Cost Estimation
- Employee Training
- Problem Solving
- Hiring and Onboarding
- Equipment Operation
- Risk Management
- Worker Supervision
- Decision Making
- Equipment Safety Verification
- Dependable and Hardworking
- Renovations, Building and Demolition
- Specifications and Building drawing
- IT literacy
- Complaint resolution
- Data Collection
- Data Entry
- Client Relations
- Customer service representative
- Call center experience
- Customer Service
- Payment Processing
- Active Listening
- Typing
- Multitasking
- Google Maps proficiency
- HomeBase [Software]
- CRM system proficiency [Software]
- Ring Central system proficiency [Software]
Accomplishments
- Collaborated with team members in the development of Sucasa Phase 2 Project of 55 building units and also commencing of the phase 3 project of 800 buildings units at Katamaso. Supervised a team of over 50 artisans.
- Completed a personal project of 6 bedroom on a two storey of 70ft x 90ft at Madina.
- Currently I'm the project manger and site engineer on a design-built 3 bedroom residential modern house at Adenta, Accra.
Additional Information
REFREE
Kassim Amissah
Project Manager (SuCasa)
0546491190
Stephen Anim Boateng
Lead Architect
0558483370
Ernest Tamakloe
Principal (G.M.P.T.V.I )
0272222324
Languages
English
Bilingual or Proficient (C2)
Timeline
Construction Site Supervisor
SuCasa Properties Ghana
03.2023 - 09.2023
Customer Service Representative (Remote)
Safer Road Rescue
01.2023 - Current
Assistant Site Supervisor
SuCasa Properties Ghana
01.2023 - 03.2023
2D/3D Architectural Model (Intern)
Tenghill Limited Service
04.2022 - 08.2022
Architectural Design (Intern)
Neoteros Group
03.2021 - 09.2021
Ghana Armed Forces - Teaching Assistant
Garrison Methodist Presbyterian Technical Vocational Institute - Burma Camp
09.2019 - 07.2020
Bachelor of Science - Construction Technology & Management
Kwame Nkrumah University of Science And Technology
HND - Building Technology
Accra Technical University
WASSCE - Building Construction And Woodwork
Suhum Senior High Tech. School
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