Jeff Gyamfi
Accra
Summary
Dynamic leader with a proven track record at Serenity Residences & Spa Ltd, enhancing operational efficiency and guest satisfaction. Excelled in staff supervision and customer relations, driving brand positioning and marketing strategy development. Leveraged effective communication and leadership skills to inspire a collaborative team, achieving significant improvements in service standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Serenity Residences & Spa Ltd
Accra
06.2020 - 02.2025
- Reviewed performance evaluations of employees in order to recognize outstanding work.
- Analyzed sales data from reservations system to identify trends in guest preferences.
- Assisted in developing strategies to increase occupancy rates throughout the year.
- Monitored inventory levels and ordered supplies when needed.
- Implemented new technologies into existing systems in order to streamline processes.
- Resolved guest complaints or escalated them as necessary to ensure satisfaction.
- Planned corporate retreats for business clients using a variety of amenities offered by the resort.
- Managed daily operations of the resort, including budgeting, scheduling, hiring and training staff.
- Provided leadership support to staff members by setting goals and expectations.
- Participated in professional development activities such as conferences or seminars.
- Conducted regular inspections of all areas of the resort to ensure safety standards were met.
- Oversaw maintenance of grounds, facilities and equipment at the resort.
- Maintained relationships with local businesses that could provide services or discounts for guests.
- Negotiated contracts with vendors to obtain supplies and services at competitive prices.
- Managed team of front desk agents, supervising personnel in issue resolution.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted guests at check-in, providing information on various services within hotel.
- Oversaw recruiting, interviews and new employee hiring.
- Input and confirmed reservations for guests.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Verified customer credit to establish payment method for accommodations.
- Offered guests beverages and refreshments upon check-in.
- Responded to and resolved guest issues or complaints.
- Built and maintained productive relationships with employees.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Issued room key cards and escort instructions to bellhops.
- Scheduled space or equipment for special programs, meetings and conferences.
- Ensured compliance with applicable state regulations related to resort operations.
- Organized employee recognition programs designed to motivate staff members.
- Filing of monthly company taxes through designated channels for payments. such as GRA (PAYE,VAT etc.) and SSNIT
Personal Assistant
Human Resource Managing Director at Fidelity Bank
Accra
01.2017 - 06.2020
- Proofread documents for accuracy prior to submission to my boss.
- Maintained confidential files related to personnel records or other sensitive information.
- Managed office supplies inventory and placed orders when necessary.
- Processed invoices related to business expenses incurred by the executive team.
- Handled confidential documents and communications with discretion, safeguarding sensitive information.
- Purchased and managed inventory of office and personal supplies, ensuring availability and cost-effectiveness.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Facilitated smooth internal and external communication, acting as the first point of contact for my boss.
- Managed expense reports, including tracking receipts and processing reimbursements promptly.
- Documented key information from each service visit into detailed reports.
- Compiled weekly progress reports, highlighting key accomplishments in daily activities.
- Supervise assigned responsibilities on other developmental projects, whether commercial or personal, for my boss.
Assist in Collections Of Client Loans Repayments
Fidelity Bank Ltd
Accra
11.2014 - 12.2016
- Assisted in developing new products and services based on customer feedback.
- Collaborated with cross-functional teams to coordinate activities related to client management initiatives.
- Following up on clients' loan repayments in designated areas based on locations. Collections of repayments are mostly in checks.
- Participated in team meetings to discuss strategies for improving customer service standards.
- Liaised between bank branches regarding operations.
Education
Bachelor of Science - Procurement And Logistics
Ghana Communication Technology University
Accra,Ghana06-2022
Skills
- Sales Proficiency
- Brand Positioning
- Marketing Strategy Development
- Leadership and team-building
- Expense Tracking and Analysis
- Staff supervision
- Effective Communication Abilities
- Workforce Inspiration
- Collaborative Team Development
- Industry Networking
- Operations management
- Customer relations
- Administrative skills
Affiliations
- Treasurer for a youth group called Turn Up Army with the aim of skilled development for the past 3years
- Participation in charity works structured by individuals and institutions.
- Great interest and part of online book clubs with an estimated number of 150 participants or members.
- A lover of music and concerts, especially jazz.
- Guest speaker on X spaces (formerly known as Twitter), on youth development and sports (specifically football).
Certification
- Bachelor Of Science In Business Administration / Procurement And Logistics (2nd Class Upper)
Languages
English
First Language
References
References available upon request.
Timeline
General Manager
Serenity Residences & Spa Ltd
06.2020 - 02.2025
Personal Assistant
Human Resource Managing Director at Fidelity Bank
01.2017 - 06.2020
Assist in Collections Of Client Loans Repayments
Fidelity Bank Ltd
11.2014 - 12.2016
Bachelor of Science - Procurement And Logistics
Ghana Communication Technology University
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