Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
References
Timeline
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JEFF Appiah

KUMASI

Summary

Dynamic banking professional with a proven track record at ABSA Ghana, excelling in customer relationship management and sales. Leveraged strong communication skills to enhance client satisfaction and consistently meet performance targets. Adept at cross-selling banking products, driving revenue growth while ensuring compliance and operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

TELLER

ABSA GHANA
KUMASI
03.2024 - Current
  • Enhanced customer service and sales capabilities to consistently achieve performance targets.
  • Recorded customer transactions in systems, ensuring accurate receipt generation.
  • Cross-sold additional bank products to fulfill customer needs effectively.
  • Educated customers on banking products, highlighting features, benefits, and pricing.

TRAINEE TELLER

MON TRAN LIMITED
KUMASI
11.2023 - 03.2024
  • Executed basic banking procedures to ensure operational efficiency.
  • Delivered exceptional customer service, enhancing client satisfaction.
  • Managed fraud detection processes to mitigate risks.
  • Handled compliance matters with precision and adherence to regulations.

NATIONAL SERVICE PERSON

MADINA HEALTH DIRECTORATE
ACCRA
09.2019 - 12.2020
  • Performed data entry tasks efficiently and accurately.
  • Received letters and managed document filing and retrieval.
  • Administered Polio and Yellow Fever vaccinations to patients.
  • Conducted tests for Covid-19 symptoms, ensuring timely diagnosis.

Education

Bachelor of Arts - INFORMATION STUDIES AND PSYCHOLOGY

UNIVERSITY OF GHANA
ACCRA, GHANA
07-2019

Skills

  • Drive and determination
  • Communication skills
  • Sales and persuasion
  • Interpersonal relations
  • Customer relationship management
  • Teamwork

Languages

English
First Language
English
Upper Intermediate (B2)
B2

Certification

  • First degree

Affiliations

  • TENNIS
  • SWIMMING
  • READING

References

References available upon request.

Timeline

TELLER

ABSA GHANA
03.2024 - Current

TRAINEE TELLER

MON TRAN LIMITED
11.2023 - 03.2024

NATIONAL SERVICE PERSON

MADINA HEALTH DIRECTORATE
09.2019 - 12.2020

Bachelor of Arts - INFORMATION STUDIES AND PSYCHOLOGY

UNIVERSITY OF GHANA

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JEFF Appiah