Jecholiah Korkor Narteh
Accra
Summary
Computer Engineering Graduate with experience in IT Support who safeguards business continuity and productivity by supporting exceptional uptimes and consistent performance. Tirelessly tracks and resolves submitted tickets. Positively influences all technical operations by combining preventive maintenance with rapid response times.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Ghana Investment Promotion Centre
Accra
12.2022 - 10.2023
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Installed software applications as requested by customers.
- Resolved network connectivity issues with routers and switches.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Performed regular maintenance checks on computer hardware components.
- Monitored system performance to ensure optimal operations.
- Assisted colleagues with complex IT problems or inquiries.
- Conducted research into software solutions to meet customer needs.
- Maintained an inventory of all IT equipment in the organization.
- Responded promptly to service requests from staff members.
- Tested hardware components prior to deployment in production environment.
- Deployed new versions of operating systems across multiple platforms.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
IT Support Specialist
African University College of Communications
11.2022 - 12.2022
- Assisted colleagues with complex IT problems or inquiries.
- Responded promptly to service requests from staff members.
- Installed and supported desktop software titles and add-ons.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Removed and replaced old hardware during routine upgrades and system repairs.
IT Intern
Water Resources Commission
12.2021 - 01.2022
- Installed, configured and tested hardware components such as routers, switches, firewalls and servers.
- Performed troubleshooting on various software applications and systems.
- Provided technical support to users with a variety of questions related to computer systems, software and hardware.
- Maintained inventory records of all hardware equipment used by the organization.
- Resolved customer service issues related to IT systems in a timely manner.
Education
Bachelor of Science - Computer Engineering
University Of Ghana
03-2023
High School Diploma -
Ofori Panin Senior High School
06-2018
Skills
- Configuration Management
- Virtualization Technologies
- Application support
- Disaster Recovery Planning
- Software Installation
- System Configuration
- Customer Service
- Marketing
- Attention to detail and creative
- Great Interpersonal and communication skills (highly articulate
- Ability to collaborate effectively in a team
- Highly motivated and competitive
Certification
- Content Creation, Search Engine Optimization (SEO) with Internet Security.
Affiliations
- Painting
- Designing
References
References available upon request.
Timeline
IT Support Specialist
Ghana Investment Promotion Centre
12.2022 - 10.2023
IT Support Specialist
African University College of Communications
11.2022 - 12.2022
IT Intern
Water Resources Commission
12.2021 - 01.2022
Bachelor of Science - Computer Engineering
University Of Ghana
High School Diploma -
Ofori Panin Senior High School
- Content Creation, Search Engine Optimization (SEO) with Internet Security.
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