Jecholiah Narteh
Accra
Summary
Highly service-oriented professional with a background in IT support and client relations.
Known for exceptional interpersonal skills, adaptability, and a passion for delivering
outstanding experiences, seeking to provide world class service. Adept at working in multicultural teams, maintaining high standards of professionalism, and responding swiftly to challenges. Dedicated to ensuring client satisfaction and operational efficiency in dynamic environments.
Overview
2
2
years of professional experience
Work History
IT Support
Ghana Investment Promotion Center
12.2022 - 10.2023
-Delivered exceptional support to clients, resolving technical issues with professionalism and efficiency.
- Demonstrated adaptability and quick thinking to address client needs in real-time, reducing downtime by 30%.
- Established strong relationships with clients by maintaining a friendly and approachable demeanor with excellent communication.
- Assisted colleagues with problems, ensuring comfort and satisfaction in the workplace.
- Coordinated and organized meetings and events, by providing technical setup and
necessary materials ensuring efficient communication.
- Performed administrative and clerical tasks, including maintaining inventory records.
IT Support
African University College of Communications
11.2022 - 12.2022
Responded promptly to client requests, ensuring smooth operations and user
satisfaction.
- Communicated technical concepts effectively to non-technical users, enhancing
understanding and collaboration.
- Handled routine administrative tasks.
IT (Intern)
Water Resources Commission
12.2021 - 01.2022
Showcased a keen ability to manage multiple tasks, demonstrating discipline and
organizational skills in a fast paced environment.
- Handled clients concerns with confidence and professionalism.
Education
Bachelor Of Science - Computer Engineering
University of Ghana, Legon
Accra, Ghana09.2023
General Science
Ofori Panin Senior High School
Accra, Ghana06.2018
Skills
- Customer Service Excellence
- Administrative support
- Problem Solving
- Team collaboration
- Scheduling and Coordination
- Cultural awareness
- Keen Attention to detail and professionalism
- Time management and organizational skills
- Excellent Communication and Interpersonal Skills
Accomplishments
- Recognized for excellent interpersonal and communication skills when liaising with
clients and colleagues.
- Thrived in multicultural environments, both professionally and academically,
demonstrating teamwork and cultural sensitivity.
Languages
English
Bilingual or Proficient (C2)
Additional Information
Age - 23
Height - 170cm
Timeline
IT Support
Ghana Investment Promotion Center
12.2022 - 10.2023
IT Support
African University College of Communications
11.2022 - 12.2022
IT (Intern)
Water Resources Commission
12.2021 - 01.2022
Bachelor Of Science - Computer Engineering
University of Ghana, Legon
General Science
Ofori Panin Senior High School
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