Janice Konadu Owusu
Obuasi
Summary
- Janice is an exceptionally hard working lady, reliable, excellent timekeeper and able to communicate well with people at all levels. I work quickly and accurately under tight deadlines. I'm a trustworthy person focused on honoring company ethics and preserving confidentiality.
Overview
3
3
years of professional experience
Work History
Front Desk Manager
Cofkans Hotel Limited Obuasi (Restaurant)
Obuasi
01.2024 - Current
- Efficiently manage transactions, provided customer service, and operated point of sale (POS) system
- Provide excellent customer service by addressing guest inquiries promptly and professionally.
- Train new staff members on front desk procedures and policies.
- Monitor daily, weekly, and monthly occupancy rates to optimize revenue generation.
- Efficiently manage the processing of employee time sheets, payroll information, and diverse administrative documents.
- Ensured the front desk area was clean and presentable at all times.
- Handle reservation management by answering calls, responding to emails, and booking accommodations.
- Create marketing strategies to increase brand awareness within the local community.
- Resolve customer complaints in a timely manner, while maintaining a friendly attitude towards guests.
- Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
- Mentor new staff on correct procedures, compliance requirements, and performance strategies.
- Direct front desk operations with a focus on institutional reputation, staff productivity, and operational efficiency.
Class Facilitator (NSS)
Salvation Army Junior high school
Obuasi
11.2022 - 10.2023
- Prepared weekly, monthly, and term-long lesson plans for form one and form three students while ensuring alignment with curriculum guidelines.
- Ensured consistent delivery of course material across multiple classes through close collaboration with colleagues.
- Assessed student performance through quizzes, tests, and assignments.
- Moderated debates between opposing groups of students, fostering respectful dialogue.
- Effectively managed challenging behavior from disruptive students with professionalism.
- Maintained accurate records of student attendance, assessments, grades, and other relevant data.
- Ensured students' academic progress through diligent monitoring and timely intervention.
- Facilitated interactive lectures utilizing visual aids like slideshows and videos.
- Offered academic guidance to students, supporting them in achieving their educational objectives.
- Utilized effective teaching methods, such as student-based teaching method and activity-based teaching method, to deliver engaging presentations.
- Motivated students to engage actively in group discussions and other team-building activities.
- Enhanced learning outcomes by introducing practical learning activities into the curriculum, where appropriate.
- Engaged in one-on-one dialogue with students to assess their performance monthly. Based on the performance of the students, support was provided to help weaker students improve their performance.
- Organized classroom layout to ensure a comfortable learning environment.
- Ensured all safety guidelines were followed at all times during class sessions.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Class Facilitator (Internship)
Methodist A/C JHS
Winneba
07.2021 - 01.2022
- Educated students on Personal Health and Hygiene.
- Organized Teaching Learning Resources (TLR), such as word cards display to foster a positive learning environment.
- Monitored student performance during class sessions and provided additional support when needed.
- Collaborated closely with colleagues to ensure consistency in delivery of course material across multiple classes.
- Assisted with assessment tasks such as quizzes, tests, and assignments.
- Remained calm and patient in student interactions to support individual growth and development.
Education
Bachelor of Education: Basic in Education - English Language, Religious and Moral Education
University of Education, Winneba
Central Region01.2022
High School Diploma -
Kumasi Girls Senior High School
Kumasi, Ashanti Region01.2012
CPD Certified Certificate - Leadership and Management for Managers
Skills
- Professionalism
- Lesson Plan Development
- Problem-solving aptitude
- Excellent Oral and Written Communication
- Interpersonal and social Skills development
- Project-Activity Based and Student Centered Learning
- Student Motivation and Engagement
- English Language Fluency
- Teamwork Collaboration and Group coordination
- Multitasking
- Audio-Visual Aids Management
- Cognitive and behavioral development
- Analytical thinking and decision making
- Team Teaching and Collaboration
- Time and Schedule Management
- Classroom Management and Safety Practices
Accomplishments
- I took the front desk team through interpersonal skills training at Cofkans Hotel Limited Obuasi which helped us to achieve higher sales of about 30% more than before.
- At Salvation Academy, I submitted my Lesson Plans always on time, which aided in my ability to to finish my syllabus on time and made extra time for lesson understanding review with the students before exams.
- One of the key things I did at Salvation Army was to identify the areas of need and interest of the students and aided them with the right teachin practices, plan and material resources to boost their understanding of the lessons and also boost their interest in academic work resulting better achievement in their academic results.
References
- Patricia Anane, Teacher (Librarian), Methodist A/C JHS, Winneba, paticiaanane227@gmail.com, 024 285 0984
- Nicholas Boateng, Headmaster, Salvation Army JHS, Obuasi, nicholasboat67@gmail.com, 024 310 4224
Hobbies and Interests
- Singing
- Listening to new words
Timeline
Front Desk Manager
Cofkans Hotel Limited Obuasi (Restaurant)
01.2024 - Current
Class Facilitator (NSS)
Salvation Army Junior high school
11.2022 - 10.2023
Class Facilitator (Internship)
Methodist A/C JHS
07.2021 - 01.2022
Bachelor of Education: Basic in Education - English Language, Religious and Moral Education
University of Education, Winneba
High School Diploma -
Kumasi Girls Senior High School
CPD Certified Certificate - Leadership and Management for Managers
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