Summary
Overview
Work History
Education
Skills
References
Projects
Timeline
Generic

Janet Tagoe

Accra

Summary

A highly efficient, results oriented and capable Customer Service Officer with a proven ability to effectively develop, manage and control relationships between the company and its target clientele. Enjoying challenging briefs and able to work to an excellent standard under considerable pressure whilst presenting a positive image to clients as well as colleagues.

Overview

15
15
years of professional experience

Work History

Sales Manager

Self Employed
06.2020 - Current


  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Giving customers value for money, making them satisfied with my service.

SALES CO-ORDINATOR

GnJ. Telecel Distributor.
08.2016 - 08.2018
  • Day to day administrative functions, Customer Service, Balancing of account, Placing order when stocks get out of store, Daily banking

Facilitator

National Service, LEKMA..
08.2015 - 08.2016


  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Increased participant engagement by incorporating interactive activities and group discussions into sessions.
  • Identified areas in need of improvement and implemented solutions.
  • Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
  • Secretary role at the planning department.

Customer Service Representative

AT
10.2009 - 08.2010
  • Customer Service Officer, Sales and Marketing Executive, Maintaining and increasing sales of company's products, Reaching the targets and goals set for your area, Establishing, maintaining and expanding the customer base, Servicing the needs of your existing customers, Compiling and analyzing sales figures, Collecting customer feedback and market research, Record sales and send copies to the sales office, Review sales performance, Ensure that all inflows – cash receipts and collections from clients /debtors are banked and variances if any, are reported appropriately and immediately, ensuring preparation of daily banking report

Education

Bachelor of Business Administration (BBA) in Marketing - Marketing

Zenith University College
La,Accra, Ghana
06.2015

West African Senior School Examination Certificate - Home Economics

La Bone Senior High School.
La,Accra, Ghana.
01.2008

Skills

  • Enthusiastic and self-motivated
  • Good customer service
  • Quick learner and the ability to quickly adjust to new situations
  • Ability to work under pressure in a competitive sales and marketing environment
  • Willingness to take additional responsibility
  • Good time management skills
  • Goals-orientated
  • IT skills – Microsoft Office Suite
  • Excellent Team Player
  • Sales expertise
  • Product Knowledge
  • Goals and performance
  • Motivational Skills
  • Verbal and written communication
  • Business Planning
  • Sales process
  • Direct Sales
  • Account Management
  • Rapport and relationship building

References

  • Mr. IlyichTettehTagoe, WeB Designer, Mest Africa. P.O.BoxCT5213, Cantonments -Accra,+233 24 656 3964


  • Mr. Immanuel Dodoo, Program officer non formal education, LEKMA. +233 243441060/+233 578444556

  • Luke Derry, Head of Business School, Zenith University College, +233 20 816 1298

  • Hilda Quist, Head of Finance +233 50 433 3334

Projects

Is the effect of advertising on buying behavior of customers. Case at pz cussions Ghana Limited.

Timeline

Sales Manager

Self Employed
06.2020 - Current

SALES CO-ORDINATOR

GnJ. Telecel Distributor.
08.2016 - 08.2018

Facilitator

National Service, LEKMA..
08.2015 - 08.2016

Customer Service Representative

AT
10.2009 - 08.2010

Bachelor of Business Administration (BBA) in Marketing - Marketing

Zenith University College

West African Senior School Examination Certificate - Home Economics

La Bone Senior High School.

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Janet Tagoe