JANET SERWAAH OWUSU
ACCRA
Summary
Proven Administrative Officer with a track record at GHANA ARMED FORCES, adept in workflow planning and maintaining excellent customer relations. Expertise in documentation control and team collaboration, significantly enhancing employment processes and financial reconciliation. Achieved a notable increase in efficient applicant selection and tenant account management, demonstrating strong communication and adaptability skills.
Overview
4
4
years of professional experience
Work History
Administrative Officer GD IV
GHANA ARMED FORCES
ACCRA
02.2022 - Current
- Facilitate the Ghana Armed Forces' defense civilian staff employment process on a permanent basis and retired uniformed personnel on a contract basis
- Sorting out and entering applications for employment into our database
- Selecting qualified applicants per Ghana Armed Forces standards
- Amendment of employment details when the need arises
- Drafting of appointment letters and contracts
Revenue Officer
KUMASI CITY MARKET LIMITED
KUMASI
10.2020 - 01.2022
- Maintain professional business relations with tenants and clients
- Assist in resolving tenants' financial complaints, other related issues, and ensure their questions are courteously answered
- Distribute all bills to tenants
- Reconciliation of tenants' accounts on request
- Develop daily collection reports for the supervisor
- Ensure the full recovery of bills sent to tenants, and make daily, weekly, monthly, quarterly, and year-end financial statements
Education
Master of Science - Public Policy And Management
University of Cape Coast
Cape Coast01.2025
Bachelor of Arts - Social And Development Administration
University For Development Studies
Wa07.2019
Skills
- Good human relations
- Workflow planning
- Persuasion techniques
- Team collaboration
- Adaptability
- Handling customer inquiries
- Handling complaints
- Excellent customer service
- Communication
- Documentation control
- Google drive
Accomplishments
Chairperson, Planning Committee of the Upper West Regional NUGS Bloc.
Languages
English, First Language
Timeline
Administrative Officer GD IV
GHANA ARMED FORCES
02.2022 - Current
Revenue Officer
KUMASI CITY MARKET LIMITED
10.2020 - 01.2022
Master of Science - Public Policy And Management
University of Cape Coast
Bachelor of Arts - Social And Development Administration
University For Development Studies
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