Janet Gikunoo
Bangkok
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress Trainer
Flexx club
Bangkok
02.2024 - Current
- Updated training materials and manuals to reflect current menu offerings and service procedures.
- Facilitated team-building activities to foster a positive and collaborative work environment among new hires.
- Utilized a variety of teaching methods, including digital tools and hands-on practice, to accommodate different learning preferences.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Provided constructive criticism to help servers improve their skills and increase efficiency levels.
Hotel Receptionist
Koreana hotel
Accra
05.2022 - 08.2023
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Responded to emergency situations in a timely manner.
- Upgraded rooms for VIP customers as requested.
- Transmitted and received messages using telephones or telephone switchboards.
Security Guard
Black hawk security company
Accra
03.2019 - 02.2022
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Investigated suspicious activity and reported findings to management.
- Provided friendly and professional assistance to employees, visitors and customers.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Identified suspicious activity to determine appropriate response.
Education
High School Diploma -
Sogakope Senior High School
Volta Region09-2018
Skills
- Reservation management
- Initiative-taking
- Guest relations
- Patience and tolerance
- Professional appearance
- Revenue management
- Team collaboration
- Hospitality services
Languages
English
First Language
English
Advanced (C1)
C1
Certification
Timeline
Waitress Trainer
Flexx club
02.2024 - Current
Hotel Receptionist
Koreana hotel
05.2022 - 08.2023
Security Guard
Black hawk security company
03.2019 - 02.2022
High School Diploma -
Sogakope Senior High School