Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Hobbies'
Languages
Timeline
Generic

Janet Atonka

Summary

Veteran Restaurant manager with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Matron position. Ready to help team achieve institutional goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Paloma Reborn Restaurant

Gariba Elizabeth
11.2022 - 04.2023
  • Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
  • Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
  • Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
  • Promoted a safe work environment by enforcing strict adherence to health code regulations and company safety guidelines.
  • Cultivated a strong team culture through regular communication, fostering collaboration across all levels of the organization.

Assistant Manager of Operations, Blue Sky Hotel

Dr. Hadi L. Kelvin
02.2019 - 03.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Manager, Mc Clean View Restaurant

Dr. Robert Awini
01.2017 - 02.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

Associate of Applied Science - Hospitality And Tourism Management

Tamale Technical University
Tamale, Ghana
11.2022

High National Diploma - Hospitality And Tourism Management

Tamale Technical University
11.2020

WASSCE - Home Economics

Sandema Senior High/Technical School
Sandema, Ghana
06.2015

Skills

  • Cost Control
  • Menu development
  • Labor Management
  • Franchise management
  • Allergy awareness
  • Wine Knowledge
  • Sales Growth
  • Multilingual Communication
  • Social Media
  • Customer Engagement
  • Nutrition knowledge
  • Portion Control

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 18 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Hospitality and Tourism Board
  • Trade Shows and Conferences
  • Educational Institutions
  • Local Chambers of Commerce
  • Ghana national Council on Hotel, Restaurant, and Institutional Education
  • Professional Associations e.g Travel and Tourism Research Association (TTRA)

Certification

Bachelor of Technology in Hospitality and Tourism Management, Tamale Technical University

High National Diploma, Tamale Technical University

West African Senior School Certificate Examination, Sandema senior high/technical school

Hobbies'

i like to play football, watch movies and also to cook varieties of food

Languages

English
Advanced (C1)
Twi
Advanced (C1)
Dagbani
Advanced (C1)
Buli
Advanced (C1)
Kasem
Advanced (C1)

Timeline

Paloma Reborn Restaurant

Gariba Elizabeth
11.2022 - 04.2023

Assistant Manager of Operations, Blue Sky Hotel

Dr. Hadi L. Kelvin
02.2019 - 03.2022

Manager, Mc Clean View Restaurant

Dr. Robert Awini
01.2017 - 02.2019

Associate of Applied Science - Hospitality And Tourism Management

Tamale Technical University

High National Diploma - Hospitality And Tourism Management

Tamale Technical University

WASSCE - Home Economics

Sandema Senior High/Technical School

Similar Profiles

CREATE PROFILE
Janet Atonka