JANET AFARI
NEW GBAWE,GA SOUTH
Summary
Driven professional with keen aptitude for leadership and problem-solving. Demonstrates strong communication and analytical skills, combined with proactive approach to project management. Committed to driving organisational success through strategic initiatives and collaborative teamwork.
Overview
14
14
years of professional experience
Work History
DATA CLEANSING OFFICER AND TELLER
CONSOLIDATED BANK GHANA LIMITED
ACCRA, GREATER ACCRA REGION
02.2021 - Current
- Analyse and clean data to ensure accuracy, consistency, and regulatory compliance.
- Identify and correct data errors, including duplicates, outdated records, and formatting issues.
- Collaborate with IT and data management teams to improve data quality and support data governance policies.
- Process customer transactions, including cash deposits, withdrawals, and check cashing.
- Maintain accurate records of transactions and ensure cash handling procedures are followed.
- Respond to customer inquiries, offer information on bank services, and direct customers to appropriate departments when needed.
ACCOUNTING ASSISTANT
SALT INSTITUTE
ACCRA, GREATER ACCRA REGION
09.2020 - 01.2021
- Assist with the preparation of financial statements and reports, ensuring accuracy and timeliness.
- Reconcile bank statements and monitor accounts for discrepancies.
- Maintain and update financial records, ensuring all transactions are recorded correctly.
- Assist in payroll processing and ensure employee records are up-to-date.
- Support the preparation of tax filings and compliance documents.
- Provide administrative support to senior accountants and finance team members as needed.
- Ensure that all financial transactions comply with organizational policies and regulatory requirements.
FRONT DESK and DIGITAL OFFICER
SOCIETE GENERALE GHANA
ACCRA, GREATER ACCRA REGION
10.2018 - 08.2019
- Greet and assist customers and visitors in a friendly and professional manner.
- Answer phone calls, redirect inquiries, and provide basic information about bank products and services.
- Schedule appointments and manage customer waiting lists.
- Maintain front desk area, ensuring it is neat and organized.
- Assist with processing customer documents and directing them to the appropriate departments.
- Handle routine administrative tasks such as data entry, filing, and maintaining records.
- Ensure customer satisfaction by addressing concerns and escalating issues when necessary.
- Oversee the operation and management of the bank's online banking platforms, mobile applications, and digital services.
- Collaborate with IT teams to ensure the security, efficiency, and reliability of digital platforms.
- Assist in the development and launch of new digital products and services to improve customer experience.
- Monitor digital channels for issues or customer feedback and work with relevant teams to resolve them.
- Analyze digital trends and customer behavior to improve user engagement and satisfaction.
- Provide training and support to staff and customers regarding the use of digital banking tools.
- Ensure compliance with banking regulations and security standards in all digital interactions.
ACCOUNT AND CUSTOMER SERVICE OFFICER
GOIL
AIRPORT, GREATER ACCRA REGION
08.2013 - 07.2018
- Process and verify financial transactions, including payments, receipts, and invoices.
- Reconcile accounts, monitor balances, and resolve discrepancies.
- Assist with the preparation of financial reports, such as income statements, balance sheets, and cash flow statements.
- Monitor company expenses and ensure adherence to budgetary constraints.
- Liaise with internal departments to ensure accurate and timely financial data management.
- Assist with the preparation of tax filings and ensure tax compliance.
- Handle customer inquiries, complaints, and requests via phone, email, or in person.
- Provide information about the company’s products, services, and promotions.
- Process customer orders, deliveries, and service requests promptly and accurately.
- Maintain and update customer records in the company database.
- Monitor customer feedback and work with relevant departments to resolve issues.
- Ensure customer satisfaction by providing timely and effective solutions.
- Collaborate with sales and operations teams to ensure seamless service delivery.
- Assist in identifying opportunities for improving customer experience and company services.
INTERN
GHANA BROADCASTING CORPORATION
ACCRA, GREATER ACCRA REGION
06.2011 - 08.2012
- Increased team productivity by taking diligent meeting minutes.
- Ensured timely project completion for customer satisfaction.
- Solved complex problems with effective teamwork and communication skills.
- Conducted in-depth market research to understand consumer behaviour.
- Developed proficiency in various software applications with rigorous training sessions.
- Prepared comprehensive reports to facilitate informed decision-making process.
- Managed correspondence, keeping all parties up-to-date on project developments.
- Coordinated effectively with diverse teams for successful project execution.
Education
BACHELOR OF SCIENCE - ACCOUNTING
GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMIN.
GHANA /2016 - /2018
HND - ACCOUNTING
ACCRA TECHNICAL UNIVERSITY
GHANA /2010 - /2013
WASSCE - ACCOUNTING
WINNEBA SENIOR HIGH SCHOOL
GHANA /2006 - /2009
Skills
I am a results-driven finance professional skilled in financial analysis, budgeting, and forecasting Experienced in preparing financial reports, conducting variance analysis, and providing data-driven insights to improve profitability Known for strategic thinking and implementing cost-saving initiatives
Also, I am proficient in financial software like SAP and Excel for advanced modelling and data analysis
Strong analytical and problem-solving skills, with the ability to communicate complex financial information clearly to support decision-making across teams
Languages
English
Fluent
FANTE
Advanced
EFFUTU
Advanced
GA
Intermediate
REFERENCES
● Miss. Doreen Davordzie
Branch Manager
Societe Generale Ghana (Okaishie)
0264530888
● Mr. Emmanuel Ashitey
Senior Manager
Ghana Broadcasting Corporation (GBC)
0243635332
Timeline
DATA CLEANSING OFFICER AND TELLER
CONSOLIDATED BANK GHANA LIMITED
02.2021 - Current
ACCOUNTING ASSISTANT
SALT INSTITUTE
09.2020 - 01.2021
FRONT DESK and DIGITAL OFFICER
SOCIETE GENERALE GHANA
10.2018 - 08.2019
ACCOUNT AND CUSTOMER SERVICE OFFICER
GOIL
08.2013 - 07.2018
INTERN
GHANA BROADCASTING CORPORATION
06.2011 - 08.2012
BACHELOR OF SCIENCE - ACCOUNTING
GHANA INSTITUTE OF MANAGEMENT AND PUBLIC ADMIN.
/2016 - /2018
HND - ACCOUNTING
ACCRA TECHNICAL UNIVERSITY
/2010 - /2013
WASSCE - ACCOUNTING
WINNEBA SENIOR HIGH SCHOOL
/2006 - /2009
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