James Tamakloe
Sales Manager
Tampa
Summary
Goal-oriented manager with distinguished experience and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales, committed to streamlining procedures while optimizing employee talent. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Customer Service Agent
Delta Airlines Inc
01.2022 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail.
- Applied strong communication and negotiation skills regarding refunds and exchanges.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Resolved customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Contributed to company achieving and holding industry-leading customer service ratings.
Customer Service Agent
Frontier Airlines
01.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Help passengers with self-serve or assisted check in procedures.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Help with passenger flight queries.
- Verify travel documents and provide boarding passes.
- Educate passengers about luggage restrictions,
weigh baggage and collect any excess weight charges. - Adapted to new applications and maintained knowledge of current technologies.
- Contributed to company achieving and holding industry-leading customer service ratings.
Sales Manager
Apex Auto Dealers
01.2015 - 02.2020
- Recruit, hire, train, and oversee a team of automotive salespeople
- Set sales goals, track progress, and lead the team to achieve and exceed those quotas
- Coach salespeople on best practices for closing more vehicle deals and provide advice and guidance to improve sales performance
- Forecast sales for upcoming months and quarters
- Step in to answer customer questions and issues when required
- Coordinate and lead all regular sales meetings with the sales staff
- Maintain a strong focus on the satisfaction of all customers
- Compile regular reports for dealership management to review
- Responsible for supervising and motivating salespeople and promoting and encouraging strategies to sell cars to meet monthly and yearly targets
- Perform managerial duties, such as organizing schedules, training, interviewing, hiring, and setting goals
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Worked with honesty and integrity every step of the way
- Worked with a true sense of fairness.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Supervised sales team of 20 people, stepping in to support employees and deliver smooth sales processes for clients.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales Manager
JPPhillips Motors Llc
02.2010 - 12.2014
- Recruit, hire, train, and oversee a team of automotive salespeople
- Set sales goals, track progress, and lead the team to achieve and exceed those quotas
- Coach salespeople on best practices for closing more vehicle deals and provide advice and guidance to improve sales performance
- Forecast sales for upcoming months and quarters
- Step in to answer customer questions and issues when required
- Coordinate and lead all regular sales meetings with the sales staff
- Maintain a strong focus on the satisfaction of all customers
- Compile regular reports for dealership management to review
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Held weekly meetings with management to identify techniques to overcome sales obstacles.
- Resolved customer issues quickly and managed over 100 accounts to increase sales and meet quotas.
Supervisor
Vodafone UK
12.2004 - 11.2008
- Managing workflow
- Training new hires
- Creating and managing team schedules
- Reporting to senior management
- Evaluating performance and providing feedback
- Identifying and applying career advancement opportunities
- Helping to resolve employee issues and disputes
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Master of Arts - Information Technology
Central University College
Accra Ghana05.2004
Associate of Arts - Computer Software And Media Applications
East London Information Technology
London,United Kingdom04.2007
Skills
- Excellent Customer Service Skills
- General Management
- Interpersonal Communication
- Skills
- Multitasking Skills
- Strong Communication Skills
- Customer Service Skills
- Problem Solving Skills
- Profile
- Experienced and effective Sales Manager adept in all aspects of successful
- Management Bringing forth years of automotive industry experience and expertise
- In managing staff and functions Equipped with a diverse and promising skill-set,
Timeline
Customer Service Agent
Delta Airlines Inc
01.2022 - 10.2022
Customer Service Agent
Frontier Airlines
01.2021 - 12.2021
Sales Manager
Apex Auto Dealers
01.2015 - 02.2020
Sales Manager
JPPhillips Motors Llc
02.2010 - 12.2014
Supervisor
Vodafone UK
12.2004 - 11.2008
Master of Arts - Information Technology
Central University College
Associate of Arts - Computer Software And Media Applications
East London Information Technology
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