Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Certification
References
Timeline
Receptionist

JAMES NSIAH NII KONNEY

ACCRA

Summary

James is a dedicated and an Innovative Restaurant Manager with more than 10 years of food preparation and service experience but just 4 years of working professionally in that field. I Motivate team members to meet challenging customer demands in fast-paced environments. Never sacrifice quality, safety or cost control measures vital to sustainable business operations. I have been an integral and core team player since the birth of our family restaurant business since 2008.i have championed lots of productive and fun activities during my tenure of managing the shop after my high school years. I'm proudly a co-founder of CROSSOVER-ANNEX which was birthed from the mother bar,It was single handedly put up by me and a little support from my mother but under the disguise and ownership of my mum as a result of it being a family business. I'm a shareholder and CEO of our new establishment,which is barely over a year old.i have evidence and proof of me managing and supervising the project in putting up the new place.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Restaurant Manager

Crossover Bar & Restaurant
Accra
05.2020 - Current
  • Managed and supervised staff, including hiring, scheduling, training and performance evaluations.
  • Developed strategies for increasing customer satisfaction and sales revenue.
  • Monitored restaurant operations to ensure compliance with health and safety regulations.
  • Enforced all company policies, procedures and service standards.
  • Analyzed customer feedback surveys to identify areas of improvement.
  • Ensured proper maintenance of facilities through regular inspections and repairs.
  • Created weekly schedules for kitchen staff, servers and bartenders based on business volume projections.
  • Managed payroll records, budgets, cash handling processes and financial reports.

Front Desk Receptionist

ELLKING HOTEL
ACCRA
05.2016 - 07.2023
  • Greeted customers warmly and made them feel welcome.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Education

Bachelor of Science - Information Technology

GHANA COMMUNICATION TECHNOLOGY UNIVERSITY
ACCRA
12.2019

Some College (No Degree) - VISUAL ARTS

ACHIMOTA SENIOR HIGH SCHOOL
ACCRA

Skills

  • Operations Management
  • Recruitment
  • Schedule Coordination
  • Restaurant Operations Management

TO MENTION A FEW

Affiliations

  • I am a highly disciplined and work hard to keep pace with the high academic standard of Ghana's curriculum. I'm of a good conduct,hardworking,neat and well organized.

Accomplishments

Whiles in school ,apart from my heavy academic schedule and background,i took interest in extra curricular activities. I was a member of the SCRIPTURE UNION (S.U),COMMISSION FOR CIVIC EDUCATION (N.C.C.E) and the GHANA UNITED NATIONS STUDENT ASSOCIATION (GUNSA) clubs.

I'm also a sportsman who was awarded certificates of Merit by my house and also won honorable awards for my house back in high school. I can't say same for my college or university years because i fell off the radar in sports and academics,this was as a result of me taking responsibilities and coupling school and managing my mom's restauarant and bar.

Languages

English
First Language
French
Intermediate (B1)
B1

Certification

  • My greatest achievement is to open a hospitality business through the experience and guidance i've garnered over the years in this field. its very satisfying and self and self -fulfilling to be continuing a generational legacy and to create jobs for others.

References

References available upon request.

Timeline

Senior Restaurant Manager

Crossover Bar & Restaurant
05.2020 - Current

Front Desk Receptionist

ELLKING HOTEL
05.2016 - 07.2023

Bachelor of Science - Information Technology

GHANA COMMUNICATION TECHNOLOGY UNIVERSITY

Some College (No Degree) - VISUAL ARTS

ACHIMOTA SENIOR HIGH SCHOOL
JAMES NSIAH NII KONNEY