Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Hobbies and Interests
References
Personal Information
Timeline
Generic
JAMES NANA KWADWO AMPADU

JAMES NANA KWADWO AMPADU

Accra-North

Summary

Dynamic professional with extensive experience at the Travel Industry, excelling in sales strategy development and customer relationship management. Proven track record in boosting sales through innovative marketing campaigns and effective team collaboration. Skilled in visa processing and travel consultancy, delivering exceptional service and solutions to clients.

Overview

18
18
years of professional experience

Work History

BUSINESS DEVELOP AND SNR. TICKETING & RESERVATION OFFICER

CONTINENT TOURS LIMITED
09.2018 - Current
  • Conducting sales calls and attending events on behalf of the company.
  • Implementing marketing campaigns and sales initiatives.
  • Sales support via market research and analysis.
  • Reporting to Team leader for marketing strategies and plans to boost the sales of the company.
  • Sending emails to our corporate clients for a new product and also the non-active clients as well.
  • Reporting monthly sales report to management.
  • Representing the company for conferences and other corporate meetings and strategies training for the growth of the company.
  • Handling emergency entry visa preparations, visa on arrival acquisition, visa extensions, resident permits, acquisition of passports and renewal (Ghanaian) and lastly travel insurance domestic and international travels.
  • Consultant for travel advise on visa applications and immigrational matters.
  • Issuing flight tickets and making reservations for customers, advising traveling conditions and lastly providing consultancy support on visa application via immigration issues.

GENERAL MANAGER

AFRO – ARAB TRAVEL AND TOUR
05.2016 - 04.2017
  • Handling mails, email, phone enquiries any customer’s complaints.
  • Arranging works schedules for staff and allocating tasks.
  • Organizing staff recruitment, training and administration.
  • Managing budgets, meeting sales targets and maximizing profits.
  • Updating holidays information and drawing any important new information to the attention of the staff.
  • Selling packages holidays and individual travel elements including flights, hotels and car hire.
  • Holding meetings to motivate the team and brainstorm ideas to increase sales target.
  • Writing report for my director of day-to-day activities of the company.

SALES AND MARKETING EXECUTIVE

RWANDAIR GHANA
05.2012 - 01.2015
  • Reporting to sales manager on weekly sales.
  • Achieving sales target and build customer base relationship with the agencies and public.
  • Developing marketing strategies and programs in boosting the sales and the airline.
  • Managing new and existing agencies to sell our ticket.
  • Coordinating external relationships on behalf of the client portfolio.
  • Conducting sales calls and attending events.
  • Implementing marketing campaigns and sales initiatives.
  • Sales support via market research and analysis.
  • Coordinating for the workshop for travel agencies and corporate organization.

ASSIST.BUSINESS DEVELOPMENT MANAGER

MELCOM TRAVEL & TOURS LIMITED
02.2012 - 05.2012
  • Responsible for day to day running of the office and taking initiative in the manager’s absence.
  • Visiting our clients for any complains or issues and how to solve them to meet their demands satisfactory.
  • Drawing sales plans for the company and how we could meet our target.
  • Giving clients travel advice plan their itinerary and hotel reservations.
  • Responsible for booking corporate travel reservations.
  • Dealing with clients and customers on a daily issue.
  • Sending emails to our corporate clients for a new product and also the non-active clients as well.
  • Reporting daily sales and write daily report to management.

ASSIST. ADMINISTRATIVE MANAGER

AIRLIGHT TRAVELS AND PROTOCOL SERVICES
10.2011 - 01.2012
  • Coordinating work flow.
  • Taking initiative in manager's absence.
  • Maintaining procedures manual to ensure consistent performance of routines.
  • Handling all inquiries within my capacity.
  • Preparing expense report tools for boss.
  • Booking flight and ticketing sales, travel insurance, car hiring.
  • Working as the protocol officer at the Kotoka International Airport in Accra Doing departure formalities, arrival formalities, and visa on arrival assistance.
  • Preparing emergency entry visa, visa on arrival acquisition, visa extensions, resident permits, acquisition of passports and renewal.

SALES & PROTOCOL OFFICER

AFROWINGS AMERICAN EXPRESS TRAVEL SERVICES
04.2008 - 09.2011
  • Giving clients travel advice plan their itinerary and hotel reservations.
  • Responsible for day to day running of the office.
  • Handling Tele sales and customer queries.
  • Dealing with clients and customers on a daily basis.
  • Booking flight and ticketing sales, travel insurance, car hiring.
  • Working as part of a team selling holiday’s package.
  • Responsible for providing detailed travel information to customers and deal with Customer queries in relation to holiday packages.
  • Responsible for booking corporate travel reservations (air, car, hotel) for large corporate account.
  • Promoting the acceptance of fares, rates and suppliers that match the client travel Programs policies and negotiate contracts.
  • Responsible for coordinating travel, including handling online fulfillment, ticketing, taking phone calls for changes and special requests.
  • Ensuring compliance with company procedures for documentation, ticketing, void, Refunds.

TICKETING AND RESERVATION OFFICER

ABRIGEF COMPANY LIMITED
01.2008 - 03.2008
  • Working as a tele sales Agent.
  • Drawing travel itineraries for customers.
  • Working as the protocol officer at the Kotoka International Airport in Accra Doing departure formalities, arrival formalities, and visa on arrival assistance.
  • Handling emergency entry visa preparations, visa on arrival acquisition, visa extensions, resident permits, acquisition of passports and renewal (Ghanaian) and lastly travel insurance domestic and international travels.

Education

Travel Training Certificates - Change Management, Art of Selling, Art of Sharing Feedback, Art of Soft Skills, Conflict Management, Cyber Security and its Benefits, Dealing with Different Ego States, Digital Marketing, Effective Business Communication, Effective Utilization of Time, Email Etiquettes, Emotional Intelligence, Know Your Needs, Managing Organisational Change, Telephone Etiquette, Travel Insurance, Virtual Selling (Tele Sales)

TBOACADEMY
Online Course
12.2020

Certificate in Managerial - Internal Environmental Management, Responsible Marketing training, Animal Welfare in the travel sector

TRAVELIFE SUSTAINABILITY IN TOURISM
Online Course
12.2020

Executive Certificate in Management & Business Administration (e-MBA) - Human Resources Management

BarryTrum Group International
Accra Ghana
12.2011

Executive Certificate in Management & Business Administration (e-MBA) - Project Management

BarryTrum Group International
Accra, Ghana
12.2011

Diploma - Accredited by IATA/UFTAA & EBT Course, Sabre GDS, Amadeus Online Reservation Training, Gabriel (SITA Platform)

STARLINE TRAINING INSTITUTE
Accra, Ghana
12.2008

Certificate - Microsoft Office Suite Applications

ACHIEVER COLLEGE OF SCIENCE & TECHNOLOGY
Accra, Ghana
12.2006

Some College (No Degree) - General Art

SEKONDI COLLEGE
Sekondi - Takoradi

Skills

  • Interpersonal skills
  • Reservation systems
  • Visa processing
  • Travel consultancy
  • Customer relationship management
  • Sales strategy development
  • Event coordination
  • Team collaboration
  • Negotiation skills
  • Conflict resolution
  • Time management
  • Problem solving
  • Travel industry trends
  • Phone etiquette
  • Travel planning
  • Transportation information
  • Travel bookings
  • Passport applications
  • Travel trends
  • Travel reservations
  • Travel sales
  • Sales
  • Hotel accomodations
  • International travel
  • Effective communication
  • Organizing
  • Persuading
  • Independent functioning
  • Office automation
  • Digital IT
  • Computer hardware
  • Telephone etiquette
  • Team building
  • Microsoft office
  • Travel Agency Experience
  • Travel insurance
  • Baggage handling procedures
  • Microsoft Office Suite
  • Word
  • Excel
  • PowerPoint
  • Hand-held telecommunication equipment
  • IPhone
  • Blackberry
  • Driving
  • IPad

Accomplishments

  • Achieved a contract with Transglobal Logistic Company in Tema, increasing sales profile margin to almost 75% per month.
  • Signed a corporate deal with Africert Network Company due to experience and hard work.
  • Secured a great contract with Expresso Ghana through experience.

Websites

Hobbies and Interests

  • Soccer
  • Swimming
  • Adventure

References

  • MRS AUGUSTINA ADOBEA ROSS, Team Leader, Former Continent Tours, +233543962025
  • MR MANISH KUMAR, Former General Manager, Rwandair Ghana, +233249233307
  • MR EMMANUEL KWAME ADDO, CEO, Airlight Travels and Logistic, airlighttravels@live.com, +233244626888

Personal Information

  • Date of Birth: 05/24/82
  • Nationality: GHANAIAN

Timeline

BUSINESS DEVELOP AND SNR. TICKETING & RESERVATION OFFICER

CONTINENT TOURS LIMITED
09.2018 - Current

GENERAL MANAGER

AFRO – ARAB TRAVEL AND TOUR
05.2016 - 04.2017

SALES AND MARKETING EXECUTIVE

RWANDAIR GHANA
05.2012 - 01.2015

ASSIST.BUSINESS DEVELOPMENT MANAGER

MELCOM TRAVEL & TOURS LIMITED
02.2012 - 05.2012

ASSIST. ADMINISTRATIVE MANAGER

AIRLIGHT TRAVELS AND PROTOCOL SERVICES
10.2011 - 01.2012

SALES & PROTOCOL OFFICER

AFROWINGS AMERICAN EXPRESS TRAVEL SERVICES
04.2008 - 09.2011

TICKETING AND RESERVATION OFFICER

ABRIGEF COMPANY LIMITED
01.2008 - 03.2008

Travel Training Certificates - Change Management, Art of Selling, Art of Sharing Feedback, Art of Soft Skills, Conflict Management, Cyber Security and its Benefits, Dealing with Different Ego States, Digital Marketing, Effective Business Communication, Effective Utilization of Time, Email Etiquettes, Emotional Intelligence, Know Your Needs, Managing Organisational Change, Telephone Etiquette, Travel Insurance, Virtual Selling (Tele Sales)

TBOACADEMY

Certificate in Managerial - Internal Environmental Management, Responsible Marketing training, Animal Welfare in the travel sector

TRAVELIFE SUSTAINABILITY IN TOURISM

Executive Certificate in Management & Business Administration (e-MBA) - Human Resources Management

BarryTrum Group International

Executive Certificate in Management & Business Administration (e-MBA) - Project Management

BarryTrum Group International

Diploma - Accredited by IATA/UFTAA & EBT Course, Sabre GDS, Amadeus Online Reservation Training, Gabriel (SITA Platform)

STARLINE TRAINING INSTITUTE

Certificate - Microsoft Office Suite Applications

ACHIEVER COLLEGE OF SCIENCE & TECHNOLOGY

Some College (No Degree) - General Art

SEKONDI COLLEGE

Similar Profiles

CREATE PROFILE
JAMES NANA KWADWO AMPADU