Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
References
Timeline
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James Mensah

Accra

Summary

QA Automation Engineer with a sharp eye for detail, and a strong commitment to delivering high-quality software releases, where performance, reliability, and user experience are critical. I specialize in developing and maintaining automated test frameworks with automation tools like Playwright, Cypress, and Postman for cross-browser end-to-end testing, as well as for API validation and automation. I work closely with cross-functional teams in Agile environments to ensure quality in all stages of the SDLC. I'm passionate about creating scalable test systems that provide users with trustworthy digital experiences. I'm always open to sharing insights, learning from others, and collaborating on highly efficient solutions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Junior Information Technology Support Officer

University of Cape Coast
Cape Coast
11.2023 - 10.2024
  • Troubleshooted and diagnosed computer hardware and software issues.
  • Cleaned, analyzed, and insightfully visualized data.
  • Assisted in executing manual tests and validating software functionality against requirements.
  • Documented test results and reported bugs, contributing to improvement in websites.
  • Assisted employees and clients with IT-related problems.
  • Repaired or replaced damaged or faulty hardware.
  • Assisted students with inquiries and provided timely information.
  • Maintained student records and ensured data accuracy in systems.
  • Resolved customer queries in a timely manner.
  • Analyzed customer feedback to identify areas for improvement in customer service procedures.
  • Performed regular maintenance on all IT equipment including printers, scanners.

Junior IT Support Specialist

Ghana Free Zones Authority
Accra
08.2022 - 09.2022
  • Troubleshot and diagnosed computer hardware and software issues.
  • Assisted employees and customers with IT-related problems.
  • Set up computer servers and configured networks.
  • Repaired and replaced damaged or faulty hardware.
  • Assisted in troubleshooting network connectivity problems and system malfunctions.
  • Installed and configured new computer systems and peripherals for employees.

Intern

Esoko
Accra
05.2021 - 06.2021
  • Designed an E-commerce API that can create an invoice and store it in a database and be able to GET, DELETE and POST methods to access objects in the database using the API.
  • Worked with databases like SQLite and MySQL to store and retrieve millions of records.
  • Used swagger to document my work and safely stored it on github.
  • Created and pushed images to dockerhub.

Education

Bachelor of Science - BS - Computer Science

University of Cape Coast
Cape Coast
01.2023

Hardware and Software Certificates -

IPMC
Tema
09.2019

Skills

  • Playwright
  • Cypress
  • Javascript
  • Python
  • Manual testing
  • Selenium
  • MySQL
  • MS Office
  • SQLITE
  • Docker
  • Amazon Web Services (AWS)
  • Linux
  • MS SQL
  • SPSS

Certification

  • Cypress: Web Automation Testing
  • From Zero to Hero
  • Selenium WebDriver with Java - Basics to Advanced+Frameworks
  • Software Tester Course - Become an effective Tester
  • Cloud-Powered Web App Development with AWS and PHP

Personal Information

Title: QA Engineer | JavaScript | Python | Playwright | Selenium | Cypress | Postman | Git | Proud Tester

References

References available upon request.

Timeline

Junior Information Technology Support Officer

University of Cape Coast
11.2023 - 10.2024

Junior IT Support Specialist

Ghana Free Zones Authority
08.2022 - 09.2022

Intern

Esoko
05.2021 - 06.2021

Bachelor of Science - BS - Computer Science

University of Cape Coast

Hardware and Software Certificates -

IPMC

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James Mensah