James Henry Dodoo
Accra
Summary
Highly-focused and ambitious Human Resource Manager bringing 6 years+ management experience with extensive customer service and public relations. Astute and proactive problem-solver possessing elevated business and operations acumen honed through progressive career history, diverse industries knowledge and accomplished education. Talented in key HR functions, spanning recruitment, talent management training, development and retention-promoting relationship building and Safety in the work environment.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Tech-savvy Project Manager well-versed in various aspects of project management from inception to completion. Expertise in recruitment and talent acquisition. Committed to consistently meeting or exceeding expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resource Officer
STANHI LIMITED
02.2023 - Current
- Tracking and reporting on biometric attendance system (Easy Clock in) for over 80 staff
- De-escalating negative potential office disputes
- Facilitating the process of creating job descriptions for, advertising vacant positions, and managing the employment process
- Overseeing the health and safety of all employees through clear and concise internal communiques
- Providing counsel and clarification on office policy and procedure for staff
- Ensuring meticulous implementation of payroll and benefits administration especially overtime
- Communicating with staff about issues affecting their performance
- Assist with all internal and external HR related inquiries or requests
- Maintain both hard and digital copies of employees' records
- Schedule meetings, interviews, HR events and maintain agendas
- Coordinate training sessions and seminars
- Perform orientations and update records of new staff
- Produce and submit reports on general HR activity
- Assist with payroll administration
- Introduced a soft record data storage cloud for all staff records thus making staff data easily accessible to management from remote locations
- Coordinated and conducted recruitment from start to finish
- Single-handedly manage over 70 hospital staff
- Display commitment and diligence in performing duties in the face of adversity
- Submitting weekly reports on HR activities with recommendations
- Assisted in the development of training programs for existing staff members.
- Conducted exit interviews and completed employment termination paperwork.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Submitted budget estimates, progress reports and cost tracking reports.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Managed multiple projects with competing deadlines simultaneously.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
Administrative and Human Resource Officer
Business Resource Centre
09.2020 - 02.2023
- Effectively keeping track of history of staff detail and activities, generally by creating and storing consistent formal records for over 50 staff
- Ensuring compliance with leave policy, while guaranteeing the availability of sufficient staff at all times such that employee satisfaction is retained
- Successfully facilitating the peaceful resolution of 10% of all conflicts and retribution through effective and efficient use of de-escalation techniques
- Recruiting, Selecting and Onboarding exceptional talent that have been involved in 20 - 35% increase of company profits
- Effectively conducting exit interviews to assess overall employee experience and identify opportunities to improve employee retention and engagement
- Creating valuable working relationships by organizing team bonding activities
- Increased team cohesion by 20%, thereby reducing attrition, through organizing team building events
- Successfully sensitized 50+ youth about Ghana Skills and Jobs project through dialogue
- Assisted in the recruitment and onboarding of excellent talent which increased profits by 30%
- Prepared status reports to communicate progress to stakeholders and management teams.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
Human Resource and Sales Executive
Finnexx Energy Ghana Limited
04.2019 - 09.2020
- Effectively keeping track of leave days
- Drafting an ad-hoc virtual workplace manual during the peak of the Pandemic to keep a safe workspace
- Interacting with staff about work issues and devising solutions to their problems
- Record recovery rate of overdue payments
- Participated in effective Human Resource Business partnering that helped alleviate staff concerns, thus increasing work engagement by 15%
- Assisted in the creation of a consistent feedback scheme during the pandemic thereby achieving set targets
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
Academic Internship
GCB Bank Limited
09.2017 - 01.2018
- Scheduling and Meeting key stakeholders to discuss challenges
- Influencing and building relationships with people around the business
- Questioning and challenging others to get to the root of people and business issues
- Managing compensation and benefits Packages
- Transcribing disciplinary meetings
- Managing staff records
- Filed and located 100+ employee records for management decisions
- Successfully transcribed 100+ minutes off disciplinary discussions within a week
Education
Senior Professional in Human Resource -
HR Certification Centre
01.2025
WASSCE Art Certificate -
Labone Secondary school
01.2018
MPhil - Industrial and Organizational Psychology
University of Ghana Legon
01.2014
BA - Psychology
Methodist University College Ghana
Skills
- Results Driven
- Reliability
- Communication
- Leadership
- Business Development
- Strategic Planning
- Analytical
- Result & Detail-Oriented
- Team Player
- Managerial & Leadership Skills
- SPSS
- Word
- Excel
- PowerPoint
- Microsoft Outlook
- Data analytics on Tableau
- Onboarding
- HR analytics
- Strength reporting
- Work flow planning
- Workforce training
- Project management
- Team bonding
Certification
- HR Analytics
- Global Conference in Africa on AI and HR
- Communication and Feedback in Organisations
Personal Information
- Date of Birth: 11/12/91
- Nationality: Ghanaian
- Marital Status: Married
- Religion: Christian
References
Available upon request
Volunteeringactivities
- Coordinator - Young People's Activities (The church in Accra)
- Member of the Human Resource Focus Universe
- Participated in the Global Conference on Human Resource in Africa 2024
Otherskills
Business Development, Strategic Planning, Analytical, Result & Detail-Oriented, Team Player, Managerial & Leadership Skills, SPSS, Word, Excel, PowerPoint, Microsoft Outlook, Data analytics on Tableau, English, Twi, Ga, Basic French, Reading Books, Listening to Christian Literature, Guitaring
Languages
English
First Language
French
Beginner
A1
Ga
Beginner
A1
Timeline
Human Resource Officer
STANHI LIMITED
02.2023 - Current
Administrative and Human Resource Officer
Business Resource Centre
09.2020 - 02.2023
Human Resource and Sales Executive
Finnexx Energy Ghana Limited
04.2019 - 09.2020
Academic Internship
GCB Bank Limited
09.2017 - 01.2018
Senior Professional in Human Resource -
HR Certification Centre
WASSCE Art Certificate -
Labone Secondary school
MPhil - Industrial and Organizational Psychology
University of Ghana Legon
BA - Psychology
Methodist University College Ghana